HP LTO-4 1840 manual Enterprise Purchased Care Packs Product Description, ESupport, Support Portal

QuickSpecs

HP StorageWorks Ultrium Full-Height Tape Drives

Service and Support, HP Care Pack, and Warranty Information

Enterprise Purchased Care Packs
Product Description	Drive Band	Install Band	Product
			Number
Tape Installation HW Installation Only	N/A	596	HA113A1
HW, "3-year", "next-day", "13x5", "on-site"	450	N/A	HA101A3
HW, "3-year", "4-hour", "13x5", "on-site"	450	N/A	HA103A3
HW, "3-year", "4-hour", "24x7", "on-site"	450	N/A	HA104A3
HW, "3-year", "6hr CTR", "24x7", "on-site"*	450	N/A	HA105A3
SW, "3-year", "Phone-in", "9x5"	N/A	N/A	HA106A3
SW, "3-year", "Phone-in", "24x7"	N/A	N/A	HA107A3
HW Only, Support Plus, "3-year", "13x5"	450	N/A	HA109A3
HW Only, Support Plus 24, "3-year", "24x7"	450	N/A	HA110A3
HW Only, Proactive 24, "3-year", "24x7"*	450	N/A	HA111A3
HW Only, Critical Service, "3-year", "24x7"*	450	N/A	HA112A3

*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available on time & materials basis. (SW is supported separately per package).

NOTE: The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs are available for each offering (replace A3 with A1, A4 or A5).

eSupport	HP eSupport is a portfolio of technology-based services that assist you with managing your business
	environment - from the desktop to the data center.
	Support Portal
	The HP support portal provides one-stop access to the information, tools and services you need to
	manage the daily operations of your IT environment.
	Features include:

Access to self-solve tools (including search technical knowledge base)

Efficient logging and tracking of support cases

Collaboration with other business and IT professionals

Download of patches and drivers

Access to diagnostic tools

Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support.

HP Education Services For more information about HP Education Services for Storage and SAN, visit http://education.hp.com/curr-storsan.html

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