Support Services, Standalone, Jukeboxes, Components

Support Services	Hewlett-Packard provides a 1-year mfg exchange, limited warranty for the 30ux Subsystem, plus 9x5 phone support for the
Standalone	duration of the warranty. In addition, available service offerings include a full range of optional packaged hardware and
	software services:
	Installation
	Extended coverage hours and enhanced response times
	System management and performance services
	Availability and recovery services

Support Services	Hewlett-Packard provides a 1-year, next-day, 13x5 on-site, limited warranty for the HP StorageWorks Optical Jukeboxes,
Jukeboxes	plus 9x5 phone support for the duration of the warranty. In addition, available service offerings include a full range of
	optional packaged hardware and software services:
	Installation
	Extended coverage hours and enhanced response times
	System management and performance services
	Availability and recovery services

Components	The following brick level options/components do not have individual HP Care Pack Services. These items will be included
	in product HP Care Pack Services into which they are installed.
	Disk Drives	Tape Drives	CD/DVD ROM	SCSI Hubs in SBBs	Adapters
	Bus Converters	Backplane RAID	Power Supplies	Cabling	Fans
		Controllers

DA - 11944 Worldwide — Version 2 — June 23, 2004

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Support Services