Hardware Services 4-Hour On-site Service
9 x 5 Coverage, 3 Years (6-3 Part Number for U.S.)
9 x 5 Coverage, 3 Years (6-3 Part Number for EMEA) 24 x 7 Coverage, 3 Years (6-3 Part Number for U.S.) 24 x 7 Coverage, 3 Years (6-3 Part Number for EMEA)
Hardware Services Next Business Day On-Site Service
9 x 5 Next Business Day Coverage, 3 Years (6-3 Part Number for U.S.)
9 x 5 Next Business Day Coverage, 3 Years (6-3 Part Number for EMEA)
Installation & Start-up Services
Hardware Installation (6-3 Part Number for US)
Server Installation and Set-Up (Installation of the server, installation of the appropriate service tools, check to ensure device SW and firmware is loaded and installation of the operating system software (6-3 Part Number for EMEA)
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to server at same time of server installation; assemble & test; basic user information provided; Install & configure basic functionality of Win NT Operating System plus up to 1 day start-up activity, configure print & network access services, and orientation (6-3 Part Number for U.S.)
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to server at same time of server installation; assemble & test; basic user information provided; Install & configure basic functionality of NovellÒ NetWare Operating System plus up to 1 day start-up activity, configure print & network access services, and orientation (6-3 Part Number for U.S.)
HP Care Pack Priority Services for ProLiant Servers – Priority Level
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support 2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Next Available Specialist (6-3 Part Number for U.S.)
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support 2-hr response for Novell NetWare Operating System, Next Available Specialist (6-3 Part Number for U.S.)
9 x 5 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), Three Years (6-3 Part Number for EMEA)
HP Care Pack Priority Services for ProLiant Servers – Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support,
2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Next Available Specialist (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support,
2-hr response for Novell NetWare Operating System, Next Available Specialist (6-3 Part Number for U.S.)
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), Three years (6-3 Part Number for EMEA)
