Troubleshooting
External Device Problems
Problem | Possible Cause | Solution |
A new device is not recognized as part of the system.
The computer may be properly aligned, but is not fully seated or docked in the docking station.
Lift the computer away from the docking station. Then realign the computer visual alignment indicator with the indicator on the docking station, and reconnect the computer. Ensure that the computer is properly aligned and seated, and fully docked by gently pressing down on the computer until you hear a click. If accessories are attached, they should now be recognized by the system.
| The device cable or power | ■ Ensure that all cables are |
| cord is loose. | securely connected to the |
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| device and the docking |
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| station. |
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| ■ Ensure that all power |
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| cords are securely |
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| connected to the device |
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| or docking station and |
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| to an AC outlet. |
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| The device was connected | Turn off the computer, turn |
| while the system was on. | on the device (if applicable), |
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| and then restart the |
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| computer. |
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| Cabling is incorrect. | Ensure that the device cable |
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| is in the correct connector on |
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| the docking station. |
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| You may need to install | Install drivers according to |
| device drivers on the | the device manufacturer’s |
| computer. | instructions. |
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Reference Guide |