462939-001.book Page 19 Thursday, March 20, 2008 9:03 AM
Troubleshooting
■Conditions under which the problem occurred.
■Error messages that have been displayed.
■The manufacturer and model of the printer or other accessories connected to the computer.
■Operating system version number and registration number.
On some models, the registration number may be identified in the Operating System table as the Product Id.
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