System Restore, Application Recovery

For the specific computer problem, try the method listed as #1, and then #2.

	Microsoft	Application
Problem/Status	System Restore	Recovery program

You installed a new application or device driver	1

An application does not work	1	2

A device driver does not work		1

Computer stops responding or does not work	1

You replaced the hard disk drive

System Recovery from the recovery DVDs

The recovery discs can be used only with the specified model. The discs are licensed for use only with your HP DEC. The recovery DVDs can install the operating system and software on your computer if the software becomes corrupted or is accidentally erased.

System Restore

WARNING: Try System Restore before using the HP PC System Recovery program.

If software on your hard drive accidentally gets erased or damaged, first use the Microsoft System Restore feature in Windows XP to restore the computer system and program settings.

System Restore returns the computer settings to a selected restore point without affecting user programs or document files. For more information, type System Restore into the Search box in Help and Support.

To Start System Restore:

1Close all open programs.

2Click the Start button.

3Choose All Programs.

4Choose Accessories.

5Choose System Tools.

6Click System Restore. Follow the onscreen instructions.

Application Recovery

NOTE: Not all models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If HP Application Recovery appears in the folder, your model includes the program.

If an individual factory-installed application or driver accidentally gets erased or damaged, you can reinstall the software using the HP Application Recovery program (select models).

NOTE: Use the Application Recovery program to reinstall factory-installed applications and drivers. For other software programs, reinstall these programs directly from their original CDs or DVDs.

To Start Application Recovery:

1Close all applications and folders.

2Uninstall the existing (damaged) application.

3Click Start on the taskbar.

4Choose All Programs.

5Choose HP Digital Entertainment Center Help & Tools.

6Click HP Application Recovery, and then click Yes. Insert the recovery disc #1 into a DVD drive.

7Click Application Installation or Driver Installation, and then click Next.

8Select the driver or application program to install, and then click Install.

9Follow the onscreen instructions.

10Repeat steps 7 through 9 to install other drivers or applications.

11When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, click Turn Off Computer, and click Restart to restart the PC.

WARNING: Do not skip this last step! You must restart the HP DEC when you are finished recovering applications or drivers.