HP Troubleshooting 164 Memory Size Error and Using SOL Terminal Emulation Mode

System Board

System Board Connectors and Jumpers (component location may vary)

WEB CAM	Webcam connector	USB_CON	USB connectors (4)
POWER	Power button board connec-	HDD	Hard drive power connector
	tor	POWER
DIMM3	Memory socket 2	HDD_CON	Hard drive data connector
DIMM1	Memory socket 1	ODD_CON	Optical drive data connector
USB_CON	USB connectors (2)	ODD	Optical drive power connec-
		POWER	tor
BAT	RTC battery socket	LCD_CON	Display connector
MIC	Microphone connector	S/W	System password header
HEAD-	Headphone jack	INVERTER	Inverter board connector
PHONE
LINE _OUT	Headphone jack	FAN	System fan connector
SPK_L	Speaker jack - left	PCIE	WLAN module slot
SPK_R	Speaker jack - right	SW1	CMOS password header
LAN_CON	RJ-45/LAN connector

Common POST Error Messages

Screen Message	Probable Cause	Recommended Action
101-Option ROM Error	System ROM or expansion	1.	Verify ROM, reflash if required
	board option ROM check-	2.	Remove any recently added
	sum.		cards to see if problem remains.
		3.	Clear CMOS. If message
			disappears, may be problem
			with card.
		4.	Replace system board
103-System Board	DMA or timers	1.	Clear CMOS memory.
Failure		2.	Remove expansion boards.
		3.	Replace system board.
164-Memory Size Error	Memory amount has	Press the F1 key to save the mem-
	changed since the last boot	ory changes.
	(memory added or
	removed).
164-Memory Size Error	Incorrect memory configu-	1.	Run Setup (F10).
	ration	2.	Make sure memory module(s)
			installed properly.
		3.	If third-party memory added,
			test using HP-only memory.
		1.	Verify proper module type.
201-Memory Size Error	RSM failure	1.	Ensure memory modules are
			correctly installed.
		2.	Verify proper module type.
		3.	Remove and replace identified
			faulty memory module(s).
		4.	If error persists after replacing
			modules, replace system board.
214-DIMM Configura-	Populated DIMM configura-	Rearrange the DIMMs so that
tion Warning	tion is not optimized	each channel has the same amount
		of memory.
301-, 304-Keyboard error	Keyboard failure.	1.	Reconnect keyboard with
			system turned off.
		2.	Check keyboard connection or
			keys.
		3.	Check connector for bent or
			missing pins.
		4.	Replace keyboard.
		5.	If 304, possible system board
			problem.
511-Display Adapter Fail-	CPU Fan no Detected.	1.	Reseat CPU fan.
ure		2.	Reseat fan cable.
		3.	Replace CPU fan.
1801-Microcode Patch	Processor not supported by	1.	Upgrade BIOS to proper
Error	ROM BIOS.		version.
		2.	Change the processor.
1801-Microcode Patch	Processor is not supported	1.	Upgrade ROM proper version.
Error	by ROM BIOS.	2.	Change the processor.

Computer Setup.

Heading	Option/Description
File	System Information - Lists the following main system specifications:
	•	Product name	•	Memory size/speed/ no. channels
	•	SKU number (some models)	•	Integrated MAC Address
	•	Processor type/speed/stepping/	•	System BIOS
		cache size	•	Chassis serial number
	About - Displays copyright notice.
	Set Time and Date - Allows you to set system time and date.
	Apply Defaults and Exit - Applies the selected default settings and clears any
	established passwords.
	Ignore Changes and Exit - Exits setup without applying or saving any changes.
	Save Changes and Exit - Saves changes to system configuration or default set-
	tings and exits Computer Setup.
Storage	Device Configuration - Lists all installed BIOS-controlled storage devices.
	• Hard Disk - size, model, firmware, serial number, connector color, SMART,
		emulation type
	• CD-ROM - model, firmware, serial number.
	• SATA Emulation - AHCI, IDE
	DPS Self-Test - Lets you execute self-tests on DPS-capable ATA hard drives.
	Boot Order - Allows you to specify boot order or order of attached hard drives.
	• Shortcut to Temporarily Override Boot Order
Security	Setup Password - Allows you to set and enable setup (Administrator) password.
	Power-On Password - Allows you to set and enable power-on password.
	Device Security (some models) - Enables/disables audio, network controllers,
	embedded security devices., SATA0-1, system audio, network controllers.
	USB Security - Allows you to enable/disable groups of or individual USB ports.
	Front USB Ports 11,13, Rear USB Ports 0,1,4,9. Accessory ports 3, 12.
	Slot Security - Allows you to enable/disable the mini card slot.
	Network Service Boot - Enables/disables boot from OS on a network server.
	System IDs - Shows product name, chassis serial number/ UUID, SKU number,
	family name, feature.; Allows you to set keyboard locale setting.
	DriveLock Security-Lets you assign/modify hard drive p/w for added security.
	System Security (some models) - Allows you to enable/disable:
	•	Data Execution Prevention
	• Protected Audio Video Path (PAVP) (some models)
	•	Virtualization Technology(some models)
	• Virtualization Technology Directed I/O (some models)
	• Trusted Execution Technology I/O
	• Embedded Security Device Support
	• OS management of Embedded Security Device (some models)
	• Button Retask Password Protection
	•	Power Button
	• Consumer IR Power Button
	• Optical Drive Eject Button
Power	Hardware Power Management-Lets you enable/disable SATA bus power man-
	agement and S5 maximum power savings.
	Thermal - Allows you to control minimum permitted fan idle speed.
Advanced	Power-On Options - Allows you to set:
	•	POST messages - Enable/disable
	• After Power Loss - Off/on/previous state
	• POST Delay - None, 5, 10, 15, or 20 seconds
	BIOS Power-On - Allows you to set the computer to turn on at a preset time.
	Bus Options (some models) - Allows you to enable/disable PCI SERR# Gener-
	ation and PCI VGA palette snooping.

Device Options - Allows you to set:

•Num Lock State at Power-On (on/off)

•Multi-Processor (enable/disable)

•Internal Speaker (some models)

•NIC Option ROM Download (PXE, Disable, iSCSI

Management Devices - Only displayed in the Advanced Menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.

Management Operations - Allows you to set:

•MEBx Setup Prompt (enable/disable)

•Unprovision AMT on next boot

•SOL Terminal Emulation Mode

•SOL Local Keyboard (enable/disable)

HP 100B AIO Illustrated Parts & Service Map 640046-002 page 3