HP Troubleshooting 164 Memory Size Error and Using SOL Terminal Emulation Mode

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System Board

System Board Connectors and Jumpers (component location may vary)

WEB CAM

Webcam connector

USB_CON

USB connectors (4)

 

 

 

 

POWER

Power button board connec-

HDD

Hard drive power connector

 

tor

POWER

 

DIMM3

Memory socket 2

HDD_CON

Hard drive data connector

 

 

 

 

DIMM1

Memory socket 1

ODD_CON

Optical drive data connector

 

 

 

 

USB_CON

USB connectors (2)

ODD

Optical drive power connec-

 

 

POWER

tor

 

 

 

 

BAT

RTC battery socket

LCD_CON

Display connector

 

 

 

 

MIC

Microphone connector

S/W

System password header

 

 

 

 

HEAD-

Headphone jack

INVERTER

Inverter board connector

PHONE

 

 

 

LINE _OUT

Headphone jack

FAN

System fan connector

 

 

 

 

SPK_L

Speaker jack - left

PCIE

WLAN module slot

 

 

 

 

SPK_R

Speaker jack - right

SW1

CMOS password header

 

 

 

 

LAN_CON

RJ-45/LAN connector

 

 

 

 

 

 

Common POST Error Messages

Screen Message

Probable Cause

Recommended Action

 

 

 

 

101-Option ROM Error

System ROM or expansion

1.

Verify ROM, reflash if required

 

board option ROM check-

2.

Remove any recently added

 

sum.

 

cards to see if problem remains.

 

 

3.

Clear CMOS. If message

 

 

 

disappears, may be problem

 

 

 

with card.

 

 

4.

Replace system board

 

 

 

 

103-System Board

DMA or timers

1.

Clear CMOS memory.

Failure

 

2.

Remove expansion boards.

 

 

3.

Replace system board.

 

 

 

164-Memory Size Error

Memory amount has

Press the F1 key to save the mem-

 

changed since the last boot

ory changes.

 

(memory added or

 

 

 

removed).

 

 

164-Memory Size Error

Incorrect memory configu-

1.

Run Setup (F10).

 

ration

2.

Make sure memory module(s)

 

 

 

installed properly.

 

 

3.

If third-party memory added,

 

 

 

test using HP-only memory.

 

 

1.

Verify proper module type.

 

 

 

 

201-Memory Size Error

RSM failure

1.

Ensure memory modules are

 

 

 

correctly installed.

 

 

2.

Verify proper module type.

 

 

3.

Remove and replace identified

 

 

 

faulty memory module(s).

 

 

4.

If error persists after replacing

 

 

 

modules, replace system board.

214-DIMM Configura-

Populated DIMM configura-

Rearrange the DIMMs so that

tion Warning

tion is not optimized

each channel has the same amount

 

 

of memory.

 

 

 

 

301-, 304-Keyboard error

Keyboard failure.

1.

Reconnect keyboard with

 

 

 

system turned off.

 

 

2.

Check keyboard connection or

 

 

 

keys.

 

 

3.

Check connector for bent or

 

 

 

missing pins.

 

 

4.

Replace keyboard.

 

 

5.

If 304, possible system board

 

 

 

problem.

511-Display Adapter Fail-

CPU Fan no Detected.

1.

Reseat CPU fan.

ure

 

2.

Reseat fan cable.

 

 

3.

Replace CPU fan.

 

 

 

 

1801-Microcode Patch

Processor not supported by

1.

Upgrade BIOS to proper

Error

ROM BIOS.

 

version.

 

 

2.

Change the processor.

 

 

 

 

1801-Microcode Patch

Processor is not supported

1.

Upgrade ROM proper version.

Error

by ROM BIOS.

2.

Change the processor.

 

 

 

 

Computer Setup.

Heading

Option/Description

 

 

 

 

 

 

File

System Information - Lists the following main system specifications:

 

Product name

Memory size/speed/ no. channels

 

 

 

 

SKU number (some models)

Integrated MAC Address

 

 

Processor type/speed/stepping/

System BIOS

 

 

 

cache size

Chassis serial number

 

 

 

 

 

 

 

About - Displays copyright notice.

 

 

 

 

 

 

 

Set Time and Date - Allows you to set system time and date.

 

 

 

 

Apply Defaults and Exit - Applies the selected default settings and clears any

 

established passwords.

 

 

 

 

Ignore Changes and Exit - Exits setup without applying or saving any changes.

 

 

 

 

Save Changes and Exit - Saves changes to system configuration or default set-

 

tings and exits Computer Setup.

 

 

 

Storage

Device Configuration - Lists all installed BIOS-controlled storage devices.

 

• Hard Disk - size, model, firmware, serial number, connector color, SMART,

 

 

emulation type

 

 

 

 

CD-ROM - model, firmware, serial number.

 

• SATA Emulation - AHCI, IDE

 

 

 

 

 

 

 

DPS Self-Test - Lets you execute self-tests on DPS-capable ATA hard drives.

 

 

 

 

Boot Order - Allows you to specify boot order or order of attached hard drives.

 

• Shortcut to Temporarily Override Boot Order

Security

Setup Password - Allows you to set and enable setup (Administrator) password.

 

 

 

 

Power-On Password - Allows you to set and enable power-on password.

 

 

 

 

Device Security (some models) - Enables/disables audio, network controllers,

 

embedded security devices., SATA0-1, system audio, network controllers.

 

 

 

 

USB Security - Allows you to enable/disable groups of or individual USB ports.

 

Front USB Ports 11,13, Rear USB Ports 0,1,4,9. Accessory ports 3, 12.

 

Slot Security - Allows you to enable/disable the mini card slot.

 

 

 

 

Network Service Boot - Enables/disables boot from OS on a network server.

 

 

 

 

System IDs - Shows product name, chassis serial number/ UUID, SKU number,

 

family name, feature.; Allows you to set keyboard locale setting.

 

 

 

 

DriveLock Security-Lets you assign/modify hard drive p/w for added security.

 

 

 

 

System Security (some models) - Allows you to enable/disable:

 

Data Execution Prevention

 

 

 

 

• Protected Audio Video Path (PAVP) (some models)

 

Virtualization Technology(some models)

 

 

 

• Virtualization Technology Directed I/O (some models)

 

• Trusted Execution Technology I/O

 

 

 

 

• Embedded Security Device Support

 

 

 

 

• OS management of Embedded Security Device (some models)

 

• Button Retask Password Protection

 

 

 

 

Power Button

 

 

 

 

• Consumer IR Power Button

 

 

 

 

• Optical Drive Eject Button

 

 

 

 

 

 

Power

Hardware Power Management-Lets you enable/disable SATA bus power man-

 

agement and S5 maximum power savings.

 

 

 

Thermal - Allows you to control minimum permitted fan idle speed.

 

 

 

 

 

Advanced

Power-On Options - Allows you to set:

 

 

 

 

POST messages - Enable/disable

 

 

 

 

• After Power Loss - Off/on/previous state

 

 

 

• POST Delay - None, 5, 10, 15, or 20 seconds

 

 

 

 

BIOS Power-On - Allows you to set the computer to turn on at a preset time.

 

 

 

 

Bus Options (some models) - Allows you to enable/disable PCI SERR# Gener-

 

ation and PCI VGA palette snooping.

 

 

 

Device Options - Allows you to set:

Num Lock State at Power-On (on/off)

Multi-Processor (enable/disable)

Internal Speaker (some models)

NIC Option ROM Download (PXE, Disable, iSCSI

Management Devices - Only displayed in the Advanced Menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.

Management Operations - Allows you to set:

MEBx Setup Prompt (enable/disable)

Unprovision AMT on next boot

SOL Terminal Emulation Mode

SOL Local Keyboard (enable/disable)

HP 100B AIO Illustrated Parts & Service Map

640046-002

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Contents Cables Key SpecificationsSpare Parts System UnitKeyboards not illustrated Drives not illustratedMiscellaneous Parts Standard and Optional BoardsComputer Setup System BoardHeading Option/Description
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