United States Stove G9843L, A9843N, C9843N, A9843L Troubleshooting, Observed Problem Possible Cause

Page 19

TROUBLESHOOTING

WARNING

Turn off and let cool before servicing. Only a qualified service person should service and repair heater.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

• Ignitor electrode positioned wrong

• Replace ignitor.

 

• Ignitor electrode is broken

• Replace ignitor.

 

• Ignitor electrode not connected to ignitor

• Reconnect ignitor cable.

 

cable.

 

When ignitor button is pressed, there is no

• Ignitor cable pinched or wet keep ignitor

• Free ignitor cable if pinched by any

spark at ODS/Pilot.

cable dry.

metal or tubing.

 

 

• Broken ignitor cable

• Replace ignitor cable.

 

• Bad piezo ignitor

• Replace piezo ignitor.

 

 

 

 

• Appliance burning vapors from paint, hair

• Ventilate room. Stop using odor-causing

Appliance produces unwanted odors.

spray, glues, etc.

products while heater is running.

 

• Gas leak.

• Locate and correct all leaks.

 

 

 

 

• Not enough fresh air is available for ODS/

• Open window and/or door ventilation

Appliance shuts off in use.

Pilot to operate.

 

• Low line pressure.

• Contact local gas company.

 

 

• ODS/Pilot is partially clogged.

• Clean ODS/Pilot.

 

 

 

Gas odor even when control knob is in

• Gas leak.

• Locate and correct all leaks.

OFF position.

• Control valve defective.

• Replace control valve.

 

 

 

 

 

• Gas supply turned off or manual shutoff valve

• Turn on gas supply or open manual shutoff

 

closed.

valve.

 

• Control knob not in PILOT position.

• Turn control knob while in PILOT position.

When ignitor button is pressed, there is

• Control knobnot pressed inwhile inPilot position

• Press in control knob while in PILOT position.

spark at ODS/Pilot, but no ignition.

• Air in gas lines when installed.

• Continue holding down control knob.

 

 

 

 

• ODS/Pilot is clogged.

Repeat igniting operation until air is removed

 

• Replace ODS/pilot assembly or get is

 

 

 

• Gas regulator setting is not correct.

serviced

 

 

 

• Control knob not fully pressed in.

• Replace gas regulator.

 

 

 

 

• Control knob not pressed in long enough.

• Press in control knob fully.

ODS/Pilot lights, but flame goes out when

• After ODS/pilot lights, keep control knob

 

control knob is released.

 

• Manual shutoff valve not fully open.

pressed in 30 seconds.

 

 

 

• Fully open manual shutoff valve.

 

 

 

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Contents United States Stove Company Table of Contents Important Safety Information Features Product FeaturesContents SpecificationsItems Required for Installation Items Required for InstallationCodes Installation Gas Connection GAS ConnectionRear View of 9843 Vent-Free Gas Heater GAS Pressure CheckLOG Positioning LOG AssemblyProper Installation Sequence Removing Front ScreenWhat to do if YOU Smell GAS For Your Safety Read Before LightingFor Your Safety Operating InstructionsTurn OFF GAS to Appliance Lighting InstructionsPilot Flame Cleaning / ServicingMatch Lighting Instructions Checking Flame AppearanceFlames Flame AppearanceHeater Assembly Replacement Parts KEY Description QTY Parts List for Heater AssemblyBurner & LOG Assembly Parts List for GAS LOG Assembly Observed Problem Possible Cause TroubleshootingObserved Problem Possible Cause Remedy Optional F40 Blower KIT Page Limited Warranty Policy United States Stove Company HOW to Order Repair Parts or Options