HP 6310xi manual Troubleshooting

Page 11

Troubleshooting

Problem: A Carriage Jam message appears.

Action: Open the print cartridge door. Make sure you have removed the orange plug. Remove any tape from inside the device. Turn the power off, and then wait one minute. Turn the power on again.

Problem: You did not see the screen prompting you to connect the USB cable.

Action: Remove, and then re-insert the HP All-in-One Windows CD. Refer to Section A.

Problem: The Microsoft Add Hardware screen appears.

Action: Click Cancel. Unplug the USB cable, and then insert the HP All-in-One

Windows CD. Refer to Section A.

Problem: The Device Setup Has Failed To Complete screen appears.

Action: Verify that the control panel faceplate is firmly attached. Unplug the HP

All-in-One and plug it in again. Check all connections. Make sure the USB cable is plugged into the computer. Do not plug the USB cable into a keyboard or non- powered hub. Refer to Section A.

HP All-in-One • 11

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Contents Discard all tape and orange lock Locate components Start HereAttach paper trays and load paper Attach the control panel faceplate if not attachedConnect the power cord From both cartridges Open the print cartridge doorHP All-in-One USB Connection Do not connect yet Ethernet Wired NetworkChoose ONE connection type a or B A1 Choose the correct CD Section a USB ConnectionPage Choose B2 B2 B3 Install software on additional computersTroubleshooting Q8061-90146 Test the features
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