HP 1010 Commercial Inkjet CX015AB1H manual Windows XP, To clear the print queue

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iv.On the General tab, next to Startup type, make sure that Automatic is selected.

v.If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

i.From the Windows Start menu, right click My Computer.

ii.Click Manage, and then click Services and Applications.

iii.Double-click Services, and then select Print Spooler.

iv.Right-click Print Spooler, and click Restart to restart the service.

b.Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c.If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer.

d.Try using your printer again.

6.Restart the computer.

7.Clear the print queue.

To clear the print queue

a.Depending upon your operating system, do one of the following:

Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

Windows 7: From the Windows Start menu, click Devices and Printers.

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Double-click the icon for your printer to open the print queue.

c.On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.

d.If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.

e.Check the print queue again to make sure it is clear, and then try to print again.

8.Reset the printer.

46 Chapter 7 Solve a problem

ENWW

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Contents HP Deskjet 1010 series Page Table of contents Solve a problem HP Deskjet 1010 series Help HP Deskjet 1010 series Help Get to know the HP Deskjet 1010 series Printer parts On button light DimTo change the Auto-Off setting from the printer software Auto-OffPrint To print a document Print documentsLoad paper To print on both sidesPrint documents To print a photo on photo paper Print photosLoad photo paper To print an envelope Print envelopesLoad envelopes Print using maximum dpi To print in Maximum dpi modeInk tips Printer settings tipsTips for print success Paper loading tipsEnww Paper basics Photo printing Recommended papers for printingColorLok Business documentsEveryday printing Special projectsLoad media Load full-size paperLoad small-size paper Load envelopes Enww Enww Work with ink cartridges Check estimated ink levels To check the ink levelsLocate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer Choose right ink cartridges Replace ink cartridges To replace the ink cartridgesEnww Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with ink cartridges Enww Connectivity Connect a new printer USB connection To connect the printer with the USB cableEnww Solve a problem To align the ink cartridges To print a diagnosticsImprove print quality Improve print quality To clean the ink cartridges automatically Clear a paper jam from the input tray Clear a paper jam from the cartridge access areaClear paper jam Clear a paper jam from the output trayClear a paper jam inside of the printer Prevent paper jamsEnww Unable to print Resolve print issuesTo verify that the printer is set as the default printer To verify that the printer is not paused or offlineWindows Vista To restart the print spoolerWindows Windows XP To clear the print queueTo reset the printer Clear print carriage Identify a defective cartridge Open output tray Close cartridge access doorPrepare trays Printer failure Resolve printer failureInk cartridge problem Clean the ink cartridge contactsClick here to go online for more information Older generation cartridges Register printer Support process If you have a problem, follow these stepsHP support HP support by phoneSupport phone numbers After the phone support period Additional warranty options Enww Technical information Hewlett-Packard Company notices System requirements SpecificationsEnvironmental specifications Input tray capacityPrint resolution Paper weightsPrint specifications Output tray capacityCartridge yield Acoustic information Power specificationsMax DPI mode 0957-2385Paper use Environmental product stewardship programEco-Tips PlasticsSleep mode Material safety data sheetsPower consumption Recycling programEnww Restriction of hazardous substance India Regulatory notices Regulatory model identification numberRegulatory notices European Union Regulatory Notice Products with wireless LAN devices FranceDeclaration of conformity Paper IndexEnvironment Recycle

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