HP 1055 - J410e, 1051 manual Unable to print, To verify that the product is not paused or offline

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Unable to print

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

Unable to print

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Solve a problem

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Contents HP Deskjet 1050 All-in-One series Page Get to know the HP All-in-One ContentsSolve a problem How Do I?Contents How Do I? 1 How Do I?Printer parts Copy documents or photos Load media Replace the cartridges Clear a paper jam4 How Do I? ChapterGet to know the HP All-in-One Printer parts Control panel features Status Lights2 Get to know the HP All-in-One Printer parts6 Get to know the HP All-in-One Control panel featuresStatus Lights Status LightsSolution Behavior8 Get to know the HP All-in-One 3 Print Print documentsTo print from a software application To print a photo on photo paper Print photosOn Paper/Quality tab select a Plain paper type Print envelopesTips for print success To print envelopesHP HP Deskjet 1050 J410 HP Deskjet 1050 J410 Printer settings tipsCartridge tips Paper loading tips6. In the Media drop-down list, click Photo Paper, Best Quality Print using the maximum dpiClick here to go online for more information To print in Maximum dpi mode14 Print ColorLok 4 Paper basicsRecommended papers for printing Load mediaHP Printing Paper HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Bright White Inkjet PaperLoad media Load full-size paper a. Raise the input trayLoad media Slide stack of paper down until it stops c. Slide paper-width guide to the leftSlide paper-width guide to the left d. Load papera. Raise the input tray Raise the input tray Load small-size paperInsert stack of photo paper with short edge down and print side up Slide stack of paper forward until it stops20 Paper basics Load envelopes Remove all paper from the main input tray. d. Load envelopes Slide stack of envelopes down until it stops22 Paper basics Tips for copy and scan success 5 Copy and scanCopy documents or photos Copy documents or photos Scan to a computer24 Copy and scan Scan to a computerLoad original print side down on right front corner of glass Close lid c. Start copyScan to a computer Single page scan a. Load paperPrograms HP HP Deskjet 1050 J410 HP Deskjet 1050 J410 Tips for copy and scan successCheck the estimated ink levels Order ink supplies Cartridge warranty information6 Work with cartridges Check the estimated ink levelsLocate the cartridge number in the Printer Software Order ink suppliesChoose the right cartridges Locate the cartridge number on the printerReplace the cartridges To replace the cartridgesReplace the cartridges 30 Work with cartridges b. Remove plastic tape using pink pull tab4. Insert new cartridge a. Remove cartridge from packaging c. Slide cartridge into slot until it clicks into placeChoose the right cartridges Order ink supplies Cartridge warranty informationUse single-cartridge mode Exit single-cartridge modeDuring the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated Improve print quality 7 Solve a problemc. The Printer Toolbox appears. d. Click the Device Services tab To print a diagnostics pageSolve a problem To clean the cartridges automaticallyOutput tray Clear a paper jamTo clear a paper jam Input trayPrevent paper jams Inside of printerWindows 7 From the Windows Start menu, click Devices and Printers To verify that the product is set as the default printerUnable to print To verify that the product is not paused or offlineWindows Vista Click Manage, and then click Services and ApplicationsTo restart the print spooler WindowsClear the print carriage Identify a defective cartridgeTo clear the print queue Open output tray Resolve copy and scan issuesPrepare the trays HP supportSupport process HP support by phone Additional warranty optionsIf you have a problem, follow these steps Register the productAfter the phone support period Additional warranty optionsPlacing a call Support phone numbersEnvironmental specifications Specifications8 Technical information Specifications Environmental product stewardship programScan specifications Paper weightsPrint specifications Copy specificationsPower consumption Environmental product stewardship programPower specifications 0957-2286 Eco-Tips Paper use Plastics Material safety data sheetsPlastics Material safety data sheetsPower consumption Paper useChemical Substances Regulatory model identification number FCC statement Regulatory noticesNotice to users in Japan about the power cord Toxic and hazardous substance table䇮䉪䊤䉴B FCC statementFCC statement Notice to users in Korea50 Technical information DECLARATION OF CONFORMITYNotice to users in Japan about the power cord HP Deskjet 1050 All-in-One series declaration of conformityIndex IndexIndex

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