Alcatel POP C5 Invalid SIM card, Unable to make outgoing calls, Unable to receive incoming calls

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Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched Call.

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

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•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see "4.1.3 Adjust message settings").

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

• Install ONE TOUCH Center.

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Contents Page Table of Contents Traffic Safety Safety and useConditions of USE Protect Your Hearing BatteryPrivacy Radio Waves ChargersRegulatory information General information 5036/5036D Bluetooth QD ID B021282Licences Your mobile Keys and connectorsDisclaimer Volume keys Power keyRecent apps key Home keySet-up Getting startedPower off your phone Power on your phoneCharging the battery Set up your phone for the first timeHome screen Using the touchscreenStatus bar Notification icons Status iconsCable Search bar1 Touch to access Quick setting barNotification panel Search by textPersonalize your Home screen Lock/Unlock your screenTo lock phone screen To unlock phone screenApplication tab Volume adjustment Using the Onscreen KeyboardText input Applications and widgets listSwiftKey keyboard Text editingCursor Allows you to paste any text you have previously copiedPhone Phone call, Call log ContactsPlacing a call Answering or rejecting a callDuring a call Calling your voicemailVoicemail Managing multiple calls Call settingsReplacement Display when the Camera is unreachable Password Call barring Additional settings Caller IDSettings Displayed when making callsCall log Consult your contacts PeopleManaging contact groups Adding a contactEditing your contacts Change a contact’s default phone numberAdd to/remove from Favourites Set the ringtone for a contactContacts importing, exporting and sharing Communicating with your contactsDisplaying contacts Use Quick contact for AndroidMessaging Messaging, EmailJoining/Separating contacts Synchronizing contacts in multiple accountsSending a multimedia message Sending a text messageAttachment options PicturesManage messages Adjust message settingsRead reports Multimedia messages MMSRetrieve MaximumGmail/Email To access GmailGmail To create and send emailsReply all To reply or forward emailsManaging Gmails by Labels Star, Mark as not important, Mute, Report spam, etcAttachments To recent messages via Wi-Fi Gmail settingsSender image Auto-advanceChatting with your friends HangoutsTo add a new friend To manage your friendsSettings Calendar & Alarm clock CalculatorCalendar Multimode viewTo create new events To set an alarmTo delete or edit an event Event reminderCalculator To adjust alarm settingsWi-Fi Connecting to the InternetGetting connected GPRS/EDGE/3GBrowser Viewing web pages Manage bookmarks Manage links, history, downloadsDownloaded Accessibility Passwords websitesPrivacy & security Text scalingConnecting to Bluetooth devices1 Connecting to a computer Sharing your phones mobile data connection Connecting to virtual private networksGoogle Play Store1 Locate the item you want to download and installTo download and install Download and installTo open the application you have downloaded To buy an application1Manage your downloads Multimedia applications Settings in framing modeCamera HDRCamcorder settings Video quality Touch to set Video quality Front camera shooting modeGallery ShootingBatch operation Working with picturesMusic YouTubeWatch videos 102Working with playlists Playing musicVideo Player Get My Location Google MapsSearch for a location Save a locationGet driving, public transportation or walking directions How to star or unstar a locationView a list of saved items Get suggested routes for your tripArrangement of Layers OthersFile Manager Sound RecorderRadio Setup WizardAvailable options DeleteWireless & networks SettingsAlcatel Help Other applications1Airplane mode BluetoothVPN settings Data usageDevice Display Battery managementStorage ApplicationsPersonal Location accessSecurity Language & input Backup and reset Accounts Schedule power on/offSystem Add accountDeveloper options AccessibilityShow HW layers updates Show GPU view updatesShow surface updates Disable HW overlaysQuick start Regulatory & SafetyAbout phone Mobile Upgrade UpgradeMaking the most of your Phone ONE Touch Centre Fota Upgrade Telephone warranty 138 140 AccessoriesTroubleshooting Cannot access my voicemail Am unable to use the features described in the manualInvalid SIM card Unable to make outgoing callsGPS SpecificationsSpecial Features Formats BatteryAudio supported Formats
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