Alcatel ONE TOUCH 838F manual Troubleshooting, Carry out the following checks

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25 Troubleshooting .................

Before contacting the service centre, you are advised to follow the instructions below:

You are advised to fully charge () the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its performance.

Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

Check the battery contacts, remove and reinstall your battery, then turn your phone on

Check the battery power level, charge for at least 20 minutes

If it still does not work, please use User Data Format to reset the phone

My phone has not responded for several minutes

Restart your phone by pressing and holding the key

Remove the battery and re-insert it, then restart the phone

My phone turns off by itself

Check whether your phone is locked when not in use, and make sure you don't accidentally turn off your phone when locking it by pressing the power key.

Check the battery charge level

My phone cannot charge properly

Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C to +40°C)

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see page 85)

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings

Make sure you are in a place with network coverage

Try connecting at a later time or another location

Invalid SIM card

Make sure the SIM card has been correctly inserted (see page 14)

Make sure the chip on your SIM card is not damaged or scratched

Make sure the service of your SIM card is available

Unable to make outgoing calls

Make sure you have dialed a valid number and press

For international calls, check the country and area codes

Make sure your phone is connected to a network, and the network is not overloaded or unavailable

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Contents Page Home screen Power media applicationsBluetooth IntroductionTable of contents Wi-Fi Entertainment Traffic Safety Safety and usePrivacy B019558 ONE Touch 838 Bluetooth QD IDGeneral information Set-up Getting startedDisclaimer Charging the battery Power on your phonePower off your phone Installing or removing the batteryYour mobile Keys and connectorsStatus bar icons Battery charge levelBluetooth status Activated SMS unread MMS unread Flight modeCalling your voicemail Making a callPlacing a call During a call Receiving a callChange the order Line switchingMenu arrange Conference callsWrite message AccessConversational On Off mode MessagesSettings Switch view modeSettings Conversational mode Text messages Profile settingsEmail account set-up Sent Write emailInbox OutboxAdding a contact ContactsConsulting your contacts My number Settings PreferredImage, etc StorageCall waiting Call logCall duration & data counter Price per unitCalls Line switchingCall forwarding Call barringMusic Settings headsetMedia applications Radio ImageVideo News Internet10.1 WEB 10.2 WAPForecast Enable/Disable allAuto-update Send MTweetLocate the item you want to download Download, install and manage applicationsUpdate and settings AppsMessages FacebookNews Feed 12.2 MeEvents FriendsPhotos SearchEbook Wi-FiEntertainment StopwatchJava Camera CameraGeneral ProfilesFile manager Others My imagesMy videos My creationsMemory status Managing audios, images, videos and othersFormats and compatibility Bluetooth Calculator OthersCalendar Clock AlarmMemo TasksPhone settings SettingsSecurity Call settingsConnectivity Check software updateMaking the most of your Mobile NetworksWebcam ONE Touch UpgradeCooTek mode Latin input mode/characterKeypad inputting Telephone warrantyAccessories Carry out the following checks TroubleshootingCaller’s name/number does not appear when a call is received English CJA32D0ALAAA