Alcatel TRIBE 3000 manual My phone cannot charge properly, My phone cannot connect to the Internet

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My phone cannot charge properly

Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box

Clean the battery contact if it’s dirty

Make sure your battery is inserted properly before plugging in the charger

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen

Make sure charging is carried out under normal conditions (0°C to +40°C)

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or "No service" is displayed

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see page 35)

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card or box

Make sure that the internet access service of your SIM card is available

Check your phone's Internet connecting settings

Make sure you are in a place with network coverage

Try connecting at a later time or another location

Invalid SIM card

Make sure the SIM card has been correctly inserted (see page 13,14)

Make sure the chip on your SIM card is not damaged or scratched

Make sure the service of your SIM card is available

Unable to make outgoing calls

 

Make sure you have dialed a valid number and press the

key

For international calls, check the country and area codes

Make sure your phone is connected to a network, and the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not barred outgoing calls (see page 34)

Make sure that your phone is not in flight mode

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not forwarded incoming calls (see page 33)

Make sure that you have not barred certain calls

Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator

Your caller has concealed his/her name or number

I cannot find my contacts

Make sure your SIM card is not broken

Make sure your SIM card is inserted properly

Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the key

Check the network strength

Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service

Make sure this feature does not require an ALCATEL ONE TOUCH accessory

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Contents Page Table of contents Traffic Safety Safety and useConditions of USE Privacy BatteryRadio Waves ChargersLicences Regulatory informationDisclaimer General informationGetting started Charging the batterySet-up Power off your phone Power on your phoneYour mobile Press once Input a top-half character KeysSMS unread Flight mode Gprs connection status Activated Gprs connectingMain screen icons Making a call CallsCalling your voicemail Receiving a callConsulting your contacts ContactsAdding a contact Messages AccessAvailable options Create messageWAP Phone settings SettingsFM radio ListPower On/Off Call settingsBrightness BacklightPassword Cancel allAmount DurationConnectivity SecurityNetwork Call log AlarmCalculator CalendarProfiles GeneralLatin input mode ServicesFlight mode SilentTelephone warranty Troubleshooting AccessoriesMy phone cannot switch on My phone turns off by itselfMy phone cannot charge properly Am unable to use the features described in the manualMy phone cannot connect to the Internet Invalid SIM cardHow to make your battery last longer Cannot access my voicemailAm unable to add a contact in my contacts My callers are unable to leave messages on my voicemail