16 Accessories (1)......................
The latest generation of ALCATEL ONE TOUCH GSM mobile phones offers a
1.Standard charger
2.Battery
Only use your telephone with ALCATEL ONE TOUCH batteries, chargers and accessories in your box.
(1)Images for reference only.
55
1040XD_1042XD_UM_Eng_GB_02_141009.indd
17 Troubleshooting.................
Before contacting the service centre, you are advised to follow the instructions below:
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use User Data Format (1) to perform phone formatting, (to perform User Data format, hold down # key while simultaneously pressing the power on/ off key under power off mode). ALL User phone data: contacts, messages and files will be lost permanently. It is strongly advised to fully backup the phone data and profile before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please use User Data Format (1) to reset the phone
My phone is frozen or has not responded for several minutes
•Restart your phone by pressing and holding the 
key
•Remove the battery and
•If it still does not work, please use User Data Format (1) to reset the phone
My phone turns off by itself
•Make sure power off key is not
•Check the battery charge level
•If it still does not work, please use User Data Format (1) to reset the phone
56
2014/10/9 16:55:47