Alcatel POP C3 My phone cannot connect to the Internet, Invalid SIM card, Cannot find my contacts

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My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched Call.

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

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Contents Page Table of Contents Settings 114 Safety and useTraffic Safety 135Protect Your Hearing BatteryPrivacy Radio Waves ChargersRegulatory information General information ONE Touch 4033X/ONE Touch 4033D Bluetooth QD ID B021282Licences Power key Headset connector LED light Touch screen Back key Keys and connectorsHome key Micro-USB connector Your mobileVolume Keys Power keyRecent apps key Home keyInstalling the microSD card Installing or removing the batteryGetting started Set-upPower off your phone Power on your phoneCharging the battery Set up your phone for the first timeHome screen Using the touchscreenStatus bar Notification icons Status iconsSearch bar Touch to access Quick setting barNotification panel Search by textPersonalize your Home screen Lock/Unlock your screenTo lock phone screen To unlock phone screenApplication tab Volume adjustment Using Onscreen KeyboardText input Applications and widgets listSwiftKey keyboard Text editingCursor Allows you to paste any text you have previously copiedPhone Phone call, Call log ContactsPlacing a call Answering or rejecting a callDuring a call Calling your voicemailVoicemail Managing multiple calls Call settingsReplacement Display when Camera is unreachable Password Call barring Additional settings Caller IDOther settings Fixed Dialing Numbers Call barringPeople Call logConsult your contacts Adding a contact Managing contact groupsCommunicating with your contacts Editing your contactsDisplaying contacts Contacts importing, exporting and sharingJoining/Separating contacts Synchronizing contacts in multiple accountsMessaging Messaging, EmailWrite message Sending a text messageManage messages Adjust message settings Gmail Gmail/EmailTo reply or forward emails To receive and read your emailsReply all Managing Gmails by LabelsSender image Mute Report spamAuto-advance Confirm beforeInbox type Attachments To recent messages via Wi-FiSignature DownloadChatting with your friends HangoutsTo add a new friend To manage your friendsSettings Calendar & Alarm clock CalculatorCalendar Multimode viewTo create new events To set an alarmTo delete or edit an event Event reminderCalculator To adjust alarm settingsWi-Fi Connecting to the InternetGetting connected GPRS/EDGE/3GBrowser Pages Viewing web pagesManage bookmarks Manage links, history, downloadsAccessibility Passwords websitesPrivacy & security TapConnecting to Bluetooth devices Connecting to a computer Sharing your phones mobile data connection Connecting to virtual private networksGoogle Play Store Locate the item you want to download and installTo download & install Download and installTo open the application you have downloaded To buy an applicationManage your downloads Multimedia applications Settings in framing modeCamera HDRGallery Enhance Touch to open Color mixing and Smart fill light Working with picturesBatch operation 100Music YouTubeWatch videos Feedback, Help, SignWorking with playlists Playing musicVideo Player Get My Location Google MapsSearch for a location Save a locationOpen Street View for a location How to star or unstar a locationGet driving, public transportation or walking directions View a list of saved itemsArrangement of Layers OthersFile Manager Sound RecorderRadio Setup WizardAvailable options DeleteWireless & networks SettingsAlcatel Help Other applicationsVPN settings Airplane modeTethering & portable hotspot Mobile networksGestures DeviceSound DisplayPersonal Language & input Advanced settings DefaultText-to-speech settings Preferred engine Android keyboardAccounts Backup and resetSystem Add accountAccessibility Schedule power on/offDevelopment Show hardware layers updates Show GPU view updatesShow screen updates Disable HW overlaysQuick start Regulatory & SafetyAbout phone Mobile Upgrade UpgradeMaking the most of your Phone ONE Touch CenterFota Upgrade Telephone warrantyUsing Fota Upgrade tool you can update your phones software 138140 AccessoriesMy phone cannot be switched on or is frozen TroubleshootingMy phone has not responded for several minutes My phone turns off by itselfCannot access my voicemail Am unable to use the features described in the manualMy phone cannot connect to the Internet Invalid SIM cardHow to make your battery last longer Phone cannot be detected by others via BluetoothAm unable to send and receive MMS SIM card PIN lockedGPS Specifications
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