Alcatel ONE TOUCH 997/997D/998 manual My phone cannot connect to the Internet, Invalid SIM card

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My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

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IP4335_997D_Eng_GB_QG_29_121012.indd 38-39

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters.

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Select the microSD card as the location to store downloaded files.

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Contents Quick Start Guide Table of contents Your mobileGetting started Set-upHome screen Power on your phonePower off your phone Using the touchscreen Status barPersonalize your Home screen Search barLock/Unlock your screen Application tab Volume adjustmentApplications and widgets list Using Onscreen Keyboard Text inputPhone call Text editingPeople Messaging Synchronizing contacts in multiple AccountsWrite message Sending a text messageConnecting to the Internet Connecting to a computerGetting connected BrowserSharing your phones mobile data Connection Data backupConnecting your phone to a TV Set Making the most Your phone Factory data resetApplications Internal storage Safety and use UpgradeONE Touch Upgrade Fota UpgradePrivacy Switch the phone off before boarding an aircraftBattery European Union countries Non European Union jurisdictionsChargers Radio WavesLicences ONE Touch 997D Bluetooth QD ID B018542Regulatory information Warranty Contact your network operator to check service availabilityGeneral information Protection against theftTroubleshooting My phone is frozen or cannot switch onMy phone has not responded for several minutes My phone turns off by itselfAm unable to use the features described in the manual Cannot access my voicemailSettings\Development\USB debugging My phone cannot connect to the InternetCheck your subscription status with your operator Phone cannot be detected by others via BluetoothHow to make your battery last longer
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ONE TOUCH 997/997D/998 specifications

The Alcatel ONE TOUCH 997, 997D, and 998 are part of Alcatel's series of smartphones designed to provide feature-rich experiences with a focus on affordability. Released in a competitive market segment, these devices garnered attention for their blend of technology, functionality, and striking design.

One of the standout features of the Alcatel ONE TOUCH 997/997D/998 is their 4.3-inch touchscreen display, which offers a resolution of 480 x 800 pixels. This screen size strikes a balance between usability and portability, making it convenient for daily use, whether browsing the web, watching videos, or engaging with social media.

The devices are powered by a robust dual-core processor, which significantly enhances multitasking and overall performance. With RAM options typically around 512 MB to 1 GB, users can experience smooth operation and quicker app launches. The internal storage varies, but it can often be expanded via microSD slots, allowing users to store more applications, photos, and videos without worry.

Camera capabilities also impress, with the rear-facing camera often boasting an 8-megapixel sensor, capable of capturing detailed images and videos. The inclusion of features such as autofocus, LED flash, and various shooting modes provides users with flexibility and creativity in photography. Additionally, a front-facing camera caters to video calls and selfies, meeting the needs of the social-savvy population.

Connectivity is well-covered in these models, with support for 3G networks, Wi-Fi, Bluetooth, and GPS functionality. This makes them versatile companions for users on the go. The integration of various apps from the Google Play Store further enhances the usability of these smartphones, giving users access to a wide range of entertainment and productivity tools.

Another noteworthy aspect is the design of the devices, which often features a sleek and modern aesthetic. The plastic body construction allows for a lightweight feel, making the phones comfortable to hold and use. Battery life, varying across models, generally provides adequate power for daily usage, with the ability to handle a full day of normal activity.

Overall, the Alcatel ONE TOUCH 997, 997D, and 998 showcase a compelling combination of essential smartphone features, robust performance, and user-friendly design. These devices cater to a broad audience, from first-time smartphone users to those seeking a reliable secondary phone, underlining Alcatel's commitment to providing value in the mobile market.
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