Alcatel ONE TOUCH 993/993D manual Unable to make outgoing calls, Unable to receive incoming calls

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Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

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•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging.

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Contents Page Table of Contents Safety and use Telephone warranty 128Specifications 136 130Privacy Chargers Hearing Aid Compatibility General informationProtection against theft Disclaimer Keys and connectorsYour mobile Getting started Set-upInstalling or removing the battery Charging the batteryInstalling or removing the microSD card Power on your phone Power off your phoneUsing the touchscreen Home screenStatus bar Quick settings bar Notification iconsSearch bar Lock/Unlock your screenPersonalize your Home screen Application tabSort applications Volume adjustmentApplications and widgets list Using Onscreen Keyboard Text inputAndroid keyboard TouchPal InputPhone call, Call log Contacts Text editingPhone Placing a callAnswering or rejecting a call Calling your voicemailDuring a call International callCall settings Managing multiple callsCall log Contacts Consult your ContactsManaging contact groups Adding a contactEditing your contacts Communicating with your contactsContacts importing, exporting and sharing Displaying contactsJoining/Separating contacts AccountsGoogle Messaging, Gmail Email, Google Talk Google MessagingWrite message Turn on/off the sync & Auto-syncSending a text message Sending a multimedia messageAttach options Pictures Select a picture as attachmentAdjust message settings Manage messagesGmail/Email GmailTo receive and read your emails Managing Gmails by LabelsTo reply or forward emails MuteGmail settings General settings Confirm beforeDefault responding to messages Attachments To recent messages via Wi-FiGoogle Talk Chatting with your friendsTo add a new friend To close a chatSettings To manage your friendsCalendar & Alarm clock Calculator CalendarTo set an alarm To adjust alarm settingsClock CalculatorGPRS/EDGE/3G Connecting to the InternetGetting connected Wi-Fi Browser Viewing web pagesManage links, history, downloads Manage bookmarks Connecting to Bluetooth devices Connecting to a computer1 Connecting to virtual private networks Sharing your phones mobile data connectionLocate the item you want to download and install Touch Settings\More...\VPNGoogle Play Store To edit/delete a VPNDownload and install To download & installTouch Accept & download To open the application you have downloadedManage your downloads Camera/Camcorder Settings in framing modeMultimedia applications Gallery YouTube Batch operationPlay Music Watch videosManage songs Playing musicGoogle Maps Get My LocationWorking with playlists Choose a data source to decide My LocationGet driving, public transport or walking directions Search for a locationStar a location Arrangement of Layers Search for locations along your routeTo view multiple layers To open Street View for a locationHow to invite friends to share their locations To join LatitudeTo view your friends location To connect with your friendsOthers File ManagerFM Radio Sound RecorderSettings Wireless & networksLEDTorch Other applicationsDevice Display StorageBattery Location servicesPersonal ApplicationsSecurity Language & input General settings/Keypress sound General settings/Keypress vibrationGeneral settings/Resize keyboard height General settings/Keypress popupDate & time Backup & resetSystem Accessibility DevelopmentAbout phone Upgrade ONE Touch UpgradeMaking the most of your Phone Android ManagerTelephone warranty Fota UpgradeAccessories Troubleshooting Am unable to use the features described in the manual Cannot access my voicemailSettings\Development\USB debugging Unable to make outgoing callsSpecifications Formats Battery Special FeaturesAudio supported FormatsEnglish CJA606AALAAA 138
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