Alcatel ONE TOUCH 991/991D manual 156

Page 79

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls

•Make sure that you have not barred certain calls

•Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her name or number

I cannot find my contacts

•Make sure your SIM card is not broken

•Make sure your SIM card is inserted properly

•Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume key

•Check the network strength

•Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file

•Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)

My callers are unable to leave messages on my voice mail

•Contact your network operator to check service availability

I cannot access my voice mail

•Make sure your operator’s voice mail number is correctly entered in “My numbers”

•Try later if the network is busy

I am unable to send and receive MMS

•Check your phone memory availability as it might be full

•Contact your network operator to check service availability and check MMS parameters (see Page 51)

•Verify the server centre number or your MMS profile with your operator

•The server centre may be swamped, try again later

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager first of all

•Check that your USB driver is installed properly

•Open the Notification panel to check if the Android Manager Agent has activated

•Check that you have ticked the checkbox of USB debugging in Settings\

Applications\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download

•Select the microSD card as the location to store downloaded files

•Check your subscription status with your operator

The phone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your phone is visible to other users (see Page 81)

•Make sure that the two phones are within Bluetooth’s detection range

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Contents Page Table of Contents Making the most of your phone 148 Safety and useTelephone warranty 150 Troubleshooting 153 Specifications 158Privacy Radio Waves ONE Touch 991/ONE Touch 991D Bluetooth QD ID B018542Protection against theft General informationDisclaimer Your mobile Keys and connectorsInserting or removing the SIM card Removing or installing the back coverGetting started Set-upInstalling or removing the battery Installing and removing the microSD cardCharging the battery Touch Finish setup Power on your phonePower off your phone Set up your phone for the first timeHome screen Using the touchscreenStatus bar Notification icons Status iconsSearch by text Search barLock/Unlock your screen Notification panelPersonalize your home screen Application tab Volume adjustmentAndroid keyboard Using Onscreen KeyboardText input Text editingAnswering or rejecting a call Phone call, Call log ContactsPhone Placing a callSwap calls Calling your voice mailDuring a voice call Managing multiple voice callsConference calls During a video callContacts Call logContacts Consult your ContactsAdding a contact Communicating with your contacts Editing your contactsAccounts Contacts importing, exporting and sharingDisplaying contacts Joining/Separating contactsGoogle Messaging Google Messaging, Gmail Email, Google TalkWrite message Videos Sending a text messageSending a multimedia message Attach optionsManage messages Adjust message settingsGmail Gmail/EmailReply all To receive and read your emailsTo reply or forward emails ReplyNotifications Arrives Gmail settingsGeneral settings General preferencesTo close a chat Google TalkChatting with your friends To add a new friendTo manage your friends SettingsGoogle Calendar Google Calendar & Clock Calculator & News WeatherTo adjust alarm settings To set an alarmCalculator News & Weather To adjust settingsTo get details about weather and the news Getting connected Connecting to the InternetGPRS/EDGE/3G Wi-Fi Viewing web pages BrowserOther options To open new window/switch between windowsTo find text on a web To copy text on a webManage downloads Manage links, historyManage bookmarks Passwords websites Content settings Text sizePrivacy settings Security settingsConnecting to Bluetooth devices Connecting to a computer via USB Sharing your phones mobile data connection Connecting to virtual private networksConfiguring Internet SIP calling To configure your phone to receive Internet calls Locate the item you want to download and installGoogle Play Store To buy an application Download and installTo download & install To open the application you have downloadedManage your downloads Multimedia applications Settings in framing modeCamera Camera Video/Camcorder settings SettingsGallery SelectWorking with pictures To view a picture/play a videoBatch operation Music YouTubeWatch videos Working with playlists Using Party shuffleUsing Sound effects Playing musicChoose a data source to decide My Location Google MapsGet My Location Search for a locationView a list of starred items How to star or unstar a locationStar a location Get driving, public transport or walking directionsArrangement of Layers To join Latitude How to invite friends to share their locationsTo open Street View for a location To clear the mapTo control what you share To connect with your friendsFM Radio OthersFile Manager Sound RecorderTraffic Manager Battery SaverSetup Wizard Office suiteSIM management SettingsVoice Search Other applicationsWireless & networks Voice call Call settingsMobile networks Gprs transfer preferVideo call Other settingsInternet call Display Audio profilesMy Location LocationSecurity Applications Accounts & sync General sync settingsDevelopment SD card PrivacySD card & phone storage Manage accountsUser dictionary Language & keyboardInternal storage Select languageSelect input method Text-to-speech settings Voice recognizer settingsVoice input & output About phone AccessibilitySchedule power on/off Date & timeAndroid Manager Making the most of your Phone ONE Touch Upgrade Telephone warrantyAccessories Carry out the following checks Troubleshooting156 Specifications Formats BatterySpecial Features Audio supported
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