Troubleshooting | Alcatel ONE TOUCH 910 manual

15 Troubleshooting.................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use User Data Format and the One Touch Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold

down the B key while simultaneously pressing the key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on.

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please use User Data Format to reset the phone.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the key.

•Remove the battery and re-insert it, then restart the phone.

My phone turns off by itself

•Check that your keypad is locked when you are not using your phone,

and make sure the key is not mis-contacted due to unlocking keypad.

•Check the battery charge level.

My phone cannot charge properly

•Make sure you are using an Alcatel battery and the charger from the box.

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually (see “11.1.6 Mobile networks”)

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

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ONE TOUCH 910 specifications

The Alcatel ONE TOUCH 910 is a feature-packed smartphone that caters to users looking for a blend of style, performance, and affordability. Launched as part of Alcatel's popular ONE TOUCH series, this device offers several features aimed at enhancing the user experience while keeping essential functionalities accessible.

One of the standout characteristics of the Alcatel ONE TOUCH 910 is its sleek and modern design. The device features a compact form factor, making it easy to hold and use with one hand. The phone is equipped with a 3.2-inch touchscreen display, which provides vibrant colors and decent brightness levels, allowing for a satisfying multimedia experience. The interface is smooth, thanks to a responsive touchscreen that supports multitouch gestures.

Under the hood, the ONE TOUCH 910 is powered by a capable processor that ensures seamless navigation across applications and helps maintain multitasking without noticeable lag. It runs on the Android operating system, providing access to a wide range of applications via the Google Play Store. This compatibility allows users to customize their devices with various apps to suit their needs, from social media to productivity tools.

The camera system of the Alcatel ONE TOUCH 910 is another notable feature. It is equipped with a 3.2-megapixel rear camera that captures decent photos and videos, making it suitable for casual photography. Additionally, the device includes a front-facing camera, facilitating video calls and selfies for users who enjoy connecting with friends and family online.

Connectivity options on the ONE TOUCH 910 include Wi-Fi, Bluetooth, and GPS, enabling users to stay connected and navigate without hassle. The phone supports various network bands, ensuring good signal strength and coverage in different locations.

The battery life of the Alcatel ONE TOUCH 910 is commendable, allowing users to enjoy their device throughout the day without frequent recharging. With a combination of adequate storage options, expandable memory via a microSD card, and various multimedia capabilities, this smartphone is a practical choice for those seeking value in a compact device.

In summary, the Alcatel ONE TOUCH 910 offers essential smartphone features suitable for everyday use, making it an attractive option for budget-conscious consumers who do not want to compromise on technology and functionality.