Alcatel ONE TOUCH 710/710D manual Troubleshooting, Carry out the following checks

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23 Troubleshooting ................

Before contacting the aftersales department, you are advised to follow the instructions below:

You are advised to switch off the telephone from time to time to optimise its performance.

You are advised to fully charge () the battery for optimal operation.

Avoid storing large amounts of data in your telephone as this may affect the performance of your telephone.

and carry out the following checks:

My mobile phone will not switch on

Press until the screen comes on

Check the battery charge level

Check the battery contacts, remove and reinstall your battery, then turn your telephone back on

My phone has not responded for several minutes

Press the key

Remove the battery and re-insert it, then switch the phone back on

My screen is difficult to read

Clean your screen

Use your mobile phone in accordance with the recommended conditions of use

My mobile phone turns off by itself

Check that your keypad is locked when you are not using your mobile phone

Check the battery charge level

My mobile phone will not charge properly

Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may be accompanied by a quiet whistling sound

Make sure charging is carried out under normal conditions (0°C +40°C)

Make sure your battery is inserted. It must be inserted before plugging in the charger

Make sure you are using an Alcatel battery and charger in the box

When abroad, check that the electrical current is compatible

My mobile phone will not connect to a network

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see page 79)

Try connecting at a later time if the network is overloaded

SIM card error

Make sure the SIM card has been correctly inserted (see page 13)

Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V SIM cards cannot be used

Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

Make sure you have dialled a valid number and press the key

For international calls, check the country and area codes

Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not barred outgoing calls (see page 43)

Unable to receive incoming calls

Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not forwarded incoming calls (see page 43)

Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

Check that you have subscribed to this service with your operator

Your caller has concealed his/her number

The sound quality of the calls is not optimal

You can adjust the volume during a call by means of the Volume key

Check the network strength

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Contents Page Introduction Table of contentsSettings Bluetooth OthersPalringo DirectorySafety and use Privacy Radio Waves OT-710 Bluetooth QD ID B017053Disclaimer General informationCharging the battery Installing or removing the batteryGetting started Set-upUsing the touchscreen Power off your phonePower on your phone Your mobileBluetooth status Activated Battery charge levelBluetooth status Connected to an audio device Status bar iconsStatus list Toolbar DialerMaking a call WallpaperCalling your voicemail Receiving a callDuring a call Adjusting the volume Line switchingConference calls Handling two callsConversational mode and conventional mode AccessMenu arrange MessagesSearch Create messageAlerts Available optionsDelete all SettingsCreate Email Email account set-upInbox OutboxOpen a Palringo account online PalringoSign in/Sign out Send and receiveDirectory Adding a contact Call log Call settingsMy numbers BillingCall forwarding Line switchingCall barring CallsMusic playing mode Media applicationsMusic Playing with lyrics ImageRadio VideoInternet1 Opera11.3 Wap Weather NewsFacebook EntertainmentMTweet StopwatchJava Java settingsLaunch an application Java downloadingCamera Settings in framing modeCamera Take a photo, save or deleteRecording mode Framing modeProfiles GeneralFile manager My videos My imagesMy creations Other filesFormats and compatibility Managing audios, images, videos and othersMemory status PhoneBluetooth Calendar OthersCalculator TasksConverter ClockPhone settings SettingsHeadset mode DisplaySecurity Call settingsNetwork Making the most of your MobileConnectivity PC suitePredictive eZi mode Latin input mode Character tableNormal Touch inputtingSymbol & Number table Telephone warrantyAccessories Carry out the following checks TroubleshootingMy callers are unable to leave messages on my voicemail Specification without prior notice English CJA31D0ALAAA