Alcatel Tribe (358), Tribe (358D) manual Accessories, Troubleshooting, My phone cannot switch on

18 Accessories (1) .....................

The latest generation of Alcatel GSM mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

Standard charger Battery

USB cable Stereo headset

Only use your telephone with Alcatel batteries, chargers and accessories in your box.

(1)Images for reference only.

19 Troubleshooting ................

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use User Data Format to perform phone formatting (to perform User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files will be lost permanently.

and carry out the following checks:

My phone cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on

•Check the battery power level, charge for at least 20 minutes

•If it still does not work, please use User Data Format to reset the phone (1)

My phone is frozen or has not responded for several minutes

•Restart your phone by pressing and holding the key

•Remove the battery and re-insert it, then restart the phone

•If it still does not work, please use User Data Format to reset the phone (1)

My phone turns off by itself

•Check that your keypad is locked when you are not using your phone, and make sure power off key is not mis-contacted due to unlocking keypad

•Check the battery charge level

•If it still does not work, please use User Data Format to reset the phone (1)

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