Alcatel 7025D Unable to receive incoming calls, Cannot find my contacts, SIM card PIN locked

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Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the ONE TOUCH Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging.

•To access this function, touch Settings\About phone, then touch Build number 7 times. Now you may touch Settings\Developer options\USB debugging.

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Manager Installation.

•Make sure that you’re using the right cable from the box.

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Contents Page Table of Contents Safety and use Protect Your Hearing Chargers ONE Touch 7025/ONE Touch 7025D Bluetooth QD ID B020559 Regulatory informationProtection against theft General informationDisclaimer Keys and connectors Your mobileRecent apps key Home keyPower key Volume KeysGetting started Set-upInstalling or removing the microSD card Power on your phoneCharging the battery Power off your phone Using the touchscreenSet up your phone for the first time Home screenStatus bar Notification icons Notification panelSearch bar Lock/Unlock your screenSearch by text Search by voicePersonalize your Home screen Applications and widgets list Volume adjustmentApplication tab Using Onscreen Keyboard Text inputText editing Android keyboardPhone call, Call log Contacts PhonePlacing a call You can also insert new textCalling your voicemail Answering or rejecting a callDuring a call Swap calls Managing multiple callsConference calls Call settings Call log People Consult your contactsManaging contact groups Adding a contactChange a contact’s default phone number Editing your contactsAdd to/remove from Favourites Set ringtone for a contactCommunicating with your contacts Contacts importing, exporting and sharingDisplaying contacts Use Quick contact for AndroidJoining/Separating contacts AccountsTurn on/off the sync & Auto-sync Sync manuallyMessaging, Email MessagingWrite message Sending a text messageManage messages Adjust message settings Gmail/Email GmailTo receive and read your emails To reply or forward emailsReply all Managing Gmails by LabelsGeneral settings Confirm before List Right when viewing conversations Reply allDefault responding to messages Mark not important Mute Report spamGeneral settings Attachments To recent messages via Wi-FiGoogle Talk SignatureChatting with your friends To add a new friendTo close a chat To manage your friendsCalendar & Alarm clock Calculator SettingsCalendar Multimode viewTo set an alarm To create new eventsTo delete or edit an event Event reminderTo adjust alarm settings CalculatorGetting connected Connecting to the InternetGPRS/EDGE/3G Wi-Fi Browser Viewing web pagesManage links, history, downloads Manage bookmarks Passwords websites EnableAccessibility TapConnecting to Bluetooth devices Connecting to a computerSharing your phones mobile data connection Connecting to virtual private networks Configuring Internet SIP calling To edit/delete a VPNTouch Edit profile To add an internet calling accountTo configure your phone to receive Internet calls Locate the item you want to download and installGoogle Play Store Download and install To download & installTouch Accept & download To open the application you have downloadedManage your downloads Multimedia applications Settings in framing modeCamera Gallery Working with pictures To view a picture/play a videoBatch operation Music YouTubeWatch videos Working with playlists Playing musicVideo Player Google Maps Get My LocationSearch for a location Star a locationHow to star or unstar a location Get driving, public transportation or walking directionsView a list of starred items Get suggested routes for your tripArrangement of Layers How to invite friends to share their locations To view your friends locationTo connect with your friends To control what you shareOthers File ManagerSound Recorder RadioAlcatel Help Setup WizardOther applications Settings Wireless & networksDevice Tethering & portable hotspotMobile networks GesturesStorage PersonalSecurity Language & input Backup and reset Accessibility AccountsSystem Date & timeDeveloper options Power menu bug report Show GPU view updatesShow hardware layers updates Show surface updatesAbout phone Upgrade ONE Touch UpgradeMaking the most of your Phone ONE Touch ManagerTelephone warranty System updatesAccessories Troubleshooting Am unable to use the features described in the manual Cannot access my voicemailUnable to receive incoming calls Cannot find my contactsSpecifications Formats Battery Special FeaturesAudio supported Formats
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