Troubleshooting, My phone turns off by itself

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

How to obtain Support: Contact the customer care center by calling (877- 702-3444) or going to (http://www.alcatelonetouch.com/usa/). We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options.

How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.

Troubleshooting...................

Before contacting the service center, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot be switched on

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the Power key and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually

•Try connecting at a later time if the network is overloaded.

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5020W specifications

The Alcatel 5020W is a budget-friendly smartphone that strikes a balance between performance and affordability, appealing to users who seek essential features without the complexity of high-end devices. This model is a part of the Alcatel One Touch series and is aimed primarily at consumers looking for a reliable daily driver.

One of the key features of the Alcatel 5020W is its display. It boasts a 5-inch IPS LCD screen with a resolution of 480 x 854 pixels, offering decent visuals for browsing, social media, and casual gaming. The screen size is adequate for everyday use, providing enough real estate for comfortable viewing experiences without compromising portability.

Under the hood, the Alcatel 5020W is powered by a quad-core processor, typically clocked at around 1.2 GHz. While this might not compete with higher-end smartphones, it delivers satisfactory performance for basic tasks like web browsing, messaging, and multimedia consumption. The device comes equipped with 1 GB of RAM, ensuring smooth multitasking for everyday applications, despite the limitations seen in more demanding software.

In the storage department, the Alcatel 5020W comes with 8 GB of internal storage, expandable via microSD up to 32 GB. This flexibility allows users to store music, videos, photos, and apps without fear of running out of space.

The smartphone runs on Android, with the version depending on the specific model release, typically featuring a user-friendly interface that makes navigation intuitive. Alcatel has included its own customizations that give users a bit more flexibility in personalizing their experience.

Camera capabilities are a significant aspect of the Alcatel 5020W, featuring a 5-megapixel rear camera equipped with auto-focus and a flash, allowing users to capture decent photos in various lighting conditions. The front-facing camera, while modest at 2 megapixels, is suitable for video calls and simple selfies.

Connectivity features in the Alcatel 5020W include 3G support, Wi-Fi, Bluetooth, and GPS, ensuring users stay connected to the internet and can navigate easily. The device also houses a removable 2000 mAh battery, providing adequate life for daily use.

In summary, the Alcatel 5020W caters to budget-conscious consumers seeking a straightforward smartphone experience with essential features such as a satisfactory display, decent performance, expandable storage, and reliable connectivity options, making it a practical choice in the entry-level market.