Alcatel 4030D manual Unable to make outgoing calls, Unable to receive incoming calls

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Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

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•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has activated.

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Contents 4030X 4030D Table of Contents Safety and use Protect Your Hearing Chargers Regulatory information Protection against theft General informationDisclaimer Keys and connectorsYour mobile Home key Power keyVolume Keys Recent apps keySet-up Installing or removing the batteryInstalling and removing the microSD card Getting startedSet up your phone for the first time Power on your phonePower off your phone Charging the batteryStatus bar Using the touchscreenHome screen Notification icons Wi-Fi is on No charge in batteryBattery is very low Status iconsSearch by text Quick settings barSearch bar Notification panelAdd Lock/Unlock your screenPersonalize your Home screen To unlock phone screenApplication tab Volume adjustmentText input Using Onscreen KeyboardOnscreen Keyboard settings Adjust the Onscreen Keyboard orientationYou can also insert new text Text editingAndroid keyboard Answering or rejecting a call Phone call, Call log ContactsPhone Placing a callManaging multiple calls Calling your voicemailDuring a call Call settings Consult your contacts Call logPeople Accounts SettingsManaging contact groups Adding a contactCommunicating with your contacts Editing your contactsJoining/Discarding contacts Contacts importing, exporting and sharingDisplaying contacts Sending a text message Messaging, EmailMessaging Write messageManage messages Adjust message settings Gmail Gmail/EmailAdd star To receive and read your emailsTo reply or forward emails Managing Gmails by LabelsAttachments To recent messages via Wi-Fi Gmail settingsDefault responding to messages General settingsTo close a chat Google TalkChatting with your friends To add a new friendTo manage your friends SettingsTo create new events Calendar & Alarm clock CalculatorCalendar Multimode viewEvent reminder To set an alarmTo adjust alarm settings ClockCalculator GPRS/EDGE/3G Connecting to the InternetWi-Fi Getting connectedBrowser Viewing web pages Manage bookmarks Manage links, history, downloadsGeneral Passwords websitesAccessibility Share linkConnecting to Bluetooth devices Sharing your phones mobile data connection Connecting to a computerConnecting to virtual private networks Touch Edit network Locate the item you want to download and installGoogle Play Store To edit/delete a VPNTo open the application you have downloaded Download and installTo download & install Touch Accept & downloadManage your downloads Camera Settings in framing modeMultimedia applications Working with pictures GalleryTouch Gallery To view a picture/play a videoBatch operation YouTubeDisplay the name and singer of the current song MusicWatch videos Playing musicGet My Location Google MapsVideo Player Get driving, public transportation or walking directions Search for a locationStar a location To open Street View for a location Arrangement of LayersSearch for locations along your route To view multiple layersTo connect with your friends How to invite friends to share their locationsTo join Latitude To view your friends locationRadio OthersFile Manager Sound RecorderOther applications Setup WizardBattery Saver Alcatel HelpWireless & networks SettingsDisplay DeviceGestures Audio profilesStorage BatteryLocation services PersonalLanguage & input SecurityInput languages Advanced settingsText-to-speech settings Prefered engine Android keyboardDate & time Backup and resetSystem Development Schedule power on/offAccessibility Stay awake Show GPU view updatesShow screen updates Disable HW overlaysAbout phone ONE Touch Manager UpgradeONE Touch Upgrade Making the most of your Phone135 Telephone warrantyFota Upgrade 137 AccessoriesTroubleshooting Unable to receive incoming calls Am unable to use the features described in the manualCannot access my voicemail Unable to make outgoing callsSpecifications Audio supported Formats BatterySpecial Features Camera
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