Troubleshooting, My phone turns off by itself

Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting...................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.

•When the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together) or upgrade software via FOTA/Mobile Upgrade tool.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•Remove the battery and re-insert it, then restart the phone

•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not accidentally contacted while the screen is unlocked.

•Check the battery charge level.

•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone cannot charge properly

•Make sure you are using an Alcatel ONETOUCH battery and the charger from the box.

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Pixi3-3.5_4009X_4009D GB QG_Eng_EN_10_150109.indd 39-40	2015/1/9 9:13:43

4009X specifications

The Alcatel 4009X is a robust and reliable feature phone designed to cater to the basic communication needs of users while providing a user-friendly experience. Its straightforward design makes it an ideal choice for individuals looking for a device that focuses on core functionalities without the distractions of advanced smartphone features.

One of the main features of the Alcatel 4009X is its compact form factor, which fits comfortably in the hand and pocket, making it highly portable. The phone is equipped with a 2.4-inch QVGA display that offers clear visibility for texts, calls, and menu navigation, ensuring that users can read messages and see contacts with ease. The physical keypad allows for effortless dialing and texting, providing tactile feedback that many users appreciate.

In terms of connectivity, the Alcatel 4009X supports 2G networks, which may be sufficient for users in areas where high-speed data is not a priority. The phone also comes with Bluetooth functionality, enabling users to connect to wireless accessories like headsets for hands-free calling and audio streaming.

The Alcatel 4009X features a basic 2-megapixel rear camera, allowing users to capture everyday moments with ease. While it may not compete with modern smartphone cameras, it is sufficient for quick snapshots and sharing experiences with friends and family.

Battery life is another significant aspect of the Alcatel 4009X. Equipped with a removable 1400 mAh battery, this device can easily last several days on a single charge, depending on usage. This longevity makes it an excellent choice for users who may not have regular access to charging points.

In addition to its calling and texting capabilities, the Alcatel 4009X includes a selection of essential multimedia features. Users can listen to FM radio and enjoy music playback through a basic media player. The device also supports microSD cards, allowing for expandable storage, which is useful for storing music and other media files.

Overall, the Alcatel 4009X is a practical and user-friendly feature phone that combines simplicity with functionality. Its key characteristics, such as a compact design, long battery life, and essential communication features, make it an excellent choice for those preferring a no-frills mobile experience. This device is particularly appealing to seniors, children, or anyone looking to stay connected without the complexities of modern smartphones.