There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the instructions below:
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via ONE TOUCH Center before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•Check the battery power level, charge for at least 20 minutes.
•Press and hold Power key for more than 7 seconds to try to restart.
•If it still does not work, please reset the phone using the Power key and the Volume up key.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and make sure the Power key is not
•Check the battery charge level.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•Make sure you are using an ALCATEL ONE TOUCH charger from the box.
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
36 | 37 |
IP4712_6012A_QG_Eng_USA_12_131009.indd |