In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
Troubleshooting ������������������
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on.
•Check the battery power level, charge for at least 20 minutes.
•If it still does not work, please reset the phone using the power key and the Volume up key.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
•Remove and
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and make sure the Power key is not
•Check the battery charge level.
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My phone cannot charge properly
•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box.
•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +40°C).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
•Make sure that the internet access service of your SIM card is available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have touched 
.
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in flight mode.
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