•When abroad, check that the voltage input is compatible.
My cellphone cannot connect to a network or “No service” is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
My cellphone cannot connect to the Internet
•Check that the MEID number (press *#06#) is the same as the one printed on your warranty card or box.
•Check your cellphone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have pressed the
key.
•For international calls, check the country and area codes.
•Make sure your cellphone is connected to a network, and the network is not overloaded or unavailable.
•Check your subscription status with your operator (credit for example).
•Make sure you have not barred outgoing calls.
•Make sure that your cellphone is not in flight mode.
Unable to receive incoming calls
•Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit for example).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your cellphone is not in flight mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/Down key.
• Check the network strength | . |
•Make sure that the receiver, connector or speaker on your cellphone is clean.
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I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number cannot be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
•Delete some files in the cellphone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "My numbers".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your cellphone memory availability as it might be full.
•Contact your network operator to check service availability and check MMS parameters.
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
I am unable to connect my cellphone to my computer
•Install Alcatel Android Manager first of all.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the PC Suite Agent has activated.
•Check that you have ticked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging
•Check that your computer meets the requirements for Alcatel Android Manager Installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient cellphone memory for your download.
•Select the
•Check your subscription status with your operator.
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