22 Settings ..............
From the main menu, select the menu icon and select the function of your choice in order to customise your telephone: Phone settings, Call settings, Security, Network, Connectivity, Restore default, Dual SIM switch, Dual SIM settings (1).
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ONE TOUCH Upgrade
Using ONE TOUCH Upgrade tool you can update your phone’s software from your PC.
Download ONE TOUCH Upgrade from ALCATEL ONE TOUCH website (www.alcatelonetouch.com) and install it on your PC. Launch the tool and update your phone by following the step by step instructions (refer to the User Guide provided together with the tool).
Your phone’s software will now have the latest software.
All personal information will be permanently lost following the update process. We recommend you backup your personal data using PC Suite before
24 Latin input mode .......
There are two text entry methods that can be used to write messages:
-Normal: this mode allows you to type a text by choosing a letter or a sequence of characters.
-CooTek mode: this mode can perform predictive input in hardware keypad and supports
Keypad inputting:
Safety and use...................
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the
When driving, do not use your phone and headphone to listen to music or to the radio. Using a headphone can be dangerous and
Do not let children use the phone and/or play with the telephone and accessories without supervision.
When replacing the cover please note that your phone may contain substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust- free place.
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating temperature range is
At over 55°C the legibility of the phone’s display may be impaired, though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.
-Do not play or use a
-Take a minimum of a
-Play in a room in which all lights are on.
-Play at the farthest distance possible from the screen.
-If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
-If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
PROTECT YOUR HEARING
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the accessories means that these phones must be taken to
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:
one touch 815:
For more information you can go to www.alcatelonetouch.com Additional information about electromagnetic fields and public health are available on the following site:
Your telephone is equipped with a
As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or usb data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions
the phone at least 1.5 cm away from the body.
•LICENCES
Obigo® | is a registered trademark of Obigo AB. |
Making the most of
your mobile ...............
upgrading.
Supported Operating Systems
Windows XP/Vista/Windows 7.
:
Press to input capitalized characters
Press once: Input a
forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker
All phones with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling
Maximum SAR for this model and conditions under which it
was recorded.
Head SAR | GSM900 + |
microSD Logo is a trademark. |
The Bluetooth word mark and logos are owned by |
the Bluetooth SIG, Inc. and any use of such marks |
PC suite
You can download PC Suite for free from the website (www. alcatelonetouch.com). The PC suite includes:
•Backup/restore
You can backup the important data in your mobile and restore them when needed.
•GPRS modem
Use your mobile phone to connect PC to the internet.
•Multimedia Personalization
Customize your mobile with images, animations and melodies.
Webcam (1)
You can use your phone as a webcam for instant messaging on your PC.
•Connect your phone to PC via USB cable.
•Go to "My computer" folder on your PC and find USB video device (Under Scanners & Cameras).
:Press twice: Lock the keyboard in
Press and hold: Input
: | Press: Delete one by one | |
Press and hold: Delete all | ||
| ||
: | Press: Enter a space | |
| Confirm an option | |
| Press and hold: Access language list |
-do not place your phone on top of the dashboard or within an airbag deployment area,
-check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.
•CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or
or broken to avoid any injury. Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Remember to make
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or
is in use.
•PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the
and collection facilities; instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
•CHARGERS
Mains powered chargers will operate within the temperature range of: 0 °C to 40 °C.
The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you
GSM900 + |
one touch 815D:
Maximum SAR for this model and conditions under which it
was recorded.
Head SAR | GSM900 + | 0.648 W/kg |
|
|
|
GSM900 + | 0.847 W/kg | |
|
|
|
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full
by TCT Mobile Limited and its affiliates is under |
license. Other trademarks and trade names are |
those of their respective owners. |
ONE TOUCH 815/815D Bluetooth |
QD ID B020195 |
Java™ and all Java™ based trademarks and logos are |
trademarks or registered trademarks of Sun |
Microsystems, Inc. in the U.S. and other countries. |
Facebook and the f Logo are trademarks of Facebook, |
Inc., and are used under license. |
•Messages
You can compose SMS/MMS easily on your PC and transfer them to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7.
(1) | one touch 815D only. | 19 |
|
|
: | Press: Confirm an option |
| Enter the next line |
: | Hold down Fn key, then press SYM key to enter |
symbol table |
(1)The using of webcam may vary according to the operating system of your
PC. | 20 | 21 |
|
electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere. When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the
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blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
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manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.
•BATTERY:
Before removing the battery from your phone, please make sure that the phone is switched off.
Observe the following precautions for battery use:
-Do not attempt to open the battery (due to the risk of toxic fumes and burns).
-Do not puncture, disassemble or cause a
-Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60 °C.
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purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.
•RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.
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power is not needed for the call. The lower the power output of the device, the lower its SAR value.
1.5cm. To meet RF exposure guidelines during
Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a
26
Twitter and the T Logo are trademarks of Twitter, |
Inc., and are used under license. |
The |
Alliance. |
27
General information .......
•Internet address: www.alcatelonetouch.com
•Hot Line Number: see "TCT Mobile Services" leaflet or go to our Internet site.
•Address: Room
On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by
An electronic version of this user guide is available in English and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity for your telephone can be obtained through our website: www.alcatelonetouch.com.
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your telephone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.
(1)Contact your network operator for service availability.
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IP4455_815_815D_QG_Eng_GB_19_130614.indd 2
Regulatory information ...
The following approvals and notices apply in specific regions as noted. |
|
one touch 815: | one touch 815D: |
29 | 30 |
Telephone warranty ........
Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months (1) from the date of purchase as shown on your original invoice.
Batteries (2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired Phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
(1) | The warranty period may vary depending on your country. |
|
(2) | The life of a rechargeable mobile phone battery in terms of conversation | |
| time standby time, and total service life, will depend on the conditions of | |
| use and network configuration. Batteries being considered expendable | |
| supplies, the specifications state that you should obtain optimal | |
| performance for your phone during the first six months after purchase | |
| and for approximately 200 more recharges. | 31 |
|
| |
This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):
1)
2)Connection to any equipment not supplied or not recommended by TCT Mobile Limited,
3)Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,
4)Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical phones, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
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Troubleshooting...............
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
My phone has not responded for several minutes
•Restart your phone by pressing and holding the 
key
•Remove the battery and
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
My phone turns off by itself
•Check whether your phone is locked when not in use, and make sure you don't accidentally turn off your phone when locking it by pressing the power key.
•Check the battery charge level
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
My phone cannot charge properly
•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box
•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger
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•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +40°C)
•When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box
•Make sure that the internet access service of your SIM card is available
•Check your phone's Internet connecting settings
•Make sure you are in a place with network coverage
•Try connecting at a later time or another location
Invalid SIM card
•Make sure the SIM card has been correctly inserted
•Make sure the chip on your SIM card is not damaged or scratched
•Make sure the service of your SIM card is available
Unable to make outgoing calls
•Make sure you have dialed a valid number and press the send key
•For international calls, check the country and area codes
•Make sure your phone is connected to a network, and the network is not overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
•Make sure that your phone is not in flight mode
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls
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•Make sure that you have not barred certain calls
•Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her name or number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the navigation key
•Check the network strength
•Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an ALCATEL ONE TOUCH accessory
When I select a number from my contacts, the number cannot be dialed
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "My numbers"
•Try later if the network is busy
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I am unable to send and receive MMS
•Check your phone memory availability as it might be full
•Contact your network operator to check service availability and check MMS parameters
•Verify the server centre number or your MMS profile with your operator
•The server centre may be swamped, try again later
The flickering | icon is displayed on my standby screen |
•You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my phone to my computer
•Install ALCATEL ONE TOUCH PC suite first of all
•Check that your computer meets the requirements for ALCATEL ONE TOUCH PC Suite installation
•Make sure that you’re using the right cable from the box
I am unable to download new files
•Make sure there is sufficient phone memory for your download
•Select the microSD card as the location to store downloaded files
•Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other users
•Make sure that the two phones are within Bluetooth’s detection range
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 3 hours)
•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
•Switch on the backlight upon request
•Extend the email
•Update news and weather information on manual demand, or increase their
•Exit
•Deactivate Bluetooth when not in use
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