Alcatel 8008X Unable to receive incoming calls, Cannot find my contacts, SIM card PIN locked

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Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging.

•To access this function, touch Settings\About phone, then touch Build number 7 times. Now you may touch Settings\Developer options\USB debugging.

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

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Contents 8008X 8008D Table of Contents Safety and use Protect Your Hearing Chargers Regulatory information General information ONE Touch 8008X/ONE Touch 8008D Bluetooth QD ID B020559Protection against theft Your mobile Keys and connectorsDisclaimer Home key Power keyVolume Keys Recent apps key Back keyInserting or removing the SIM card Installing or removing the microSD cardGetting started Set-upSet up your phone for the first time Power on your phonePower off your phone Charging the batteryHome screen Using the touchscreenStatus bar Notification icons Status iconsSearch by voice Search barNotification panel Search by textTo unlock phone screen Lock/Unlock your screenPersonalize your Home screen To lock phone screenApplication tab Volume adjustmentTouchPal Input Using Onscreen KeyboardText input Applications and widgets listAndroid keyboard Text editingAnswering or rejecting a call Phone call, Call log ContactsPhone Placing a callDuring a call Calling your voicemailVoicemail Managing multiple calls Call settingsOther settings Fixed Dialing Numbers Replacement Display when Camera is unreachableReplacement Video Configuring Internet SIP callingQuick responses TTY settingsPower button ends call Call logAdding a contact PeopleConsult your contacts Managing contact groupsSet ringtone for a contact Change a contact’s default phone numberEditing your contacts Add to/remove from FavouritesUse Quick contact for Android Communicating with your contactsContacts importing, exporting and sharing Displaying contactsSync manually Joining/Separating contactsAccounts Turn on/off the sync & Auto-syncSending a text message Messaging, EmailMessaging Write messageManage messages Adjust message settings Retrieve Enable WAPMultimedia message MMS Auto-retrieveTo create and send emails To access GmailGmail/Email GmailManaging Gmails by Labels Reply allMark not important Mute Report spam Default responding to messages Gmail settingsGeneral settings Confirm before List Right when viewing conversations Reply allChatting with your friends Google TalkTo add a new friend To close a chat SettingsTo manage your friends To create new events Calendar & Alarm clock CalculatorCalendar Multimode viewTime To set an alarmEvent reminder Clock To adjust alarm settingsCalculator StyleGetting connected Connecting to the InternetGPRS/EDGE/3G Wi-Fi Viewing web pages BrowserManage links, history, downloads Manage bookmarks Accessibility Passwords websitesEnable Notifications Access informationConnecting to Bluetooth devices Connecting to a computer Sharing your phones mobile data connection Connecting to virtual private networksTo edit/delete a VPN Touch More...\VPN settingsTo add a VPN To connect/disconnect to a VPNTo add an internet calling account Configuring Internet SIP callingTouch and then touch Settings\Internet call\Accounts To configure your phone to receive Internet callsGoogle Play Store Locate the item you want to download and installDownload and install To download & installManage your downloads Camera Multimedia applicationsSettings in framing mode To view a picture/play a video GalleryWorking with pictures Batch operation YouTubeWatch videos MusicPlaying music To delete a playlist Working with playlistsVideo Player To create a playlistStar a location Google MapsGet My Location Search for a locationGet suggested routes for your trip How to star or unstar a locationGet driving, public transportation or walking directions View a list of starred itemsArrangement of Layers To control what you share How to invite friends to share their locationsTo view your friends location To connect with your friendsRadio OthersFile Manager Sound RecorderLED Torch Setup WizardAlcatel Help Other applicationsSIM management SettingsWireless & networks BluetoothDevice Applications BatteryStorage DisplayPersonal Location accessSecurity Language & input Backup and reset System Scheduled power on & offAccessibility AccountsDeveloper options Show surface updates Power menu bug reportShow GPU view updates Show hardware layers updatesAbout phone Regulatory & SafetyQuick start ONE Touch Manager UpgradeONE Touch Upgrade Making the most of your PhoneSystem updates Telephone warrantyAccessories Troubleshooting Cannot find my contacts Am unable to use the features described in the manualCannot access my voicemail Unable to receive incoming callsSpecifications Formats Formats BatterySpecial Features Audio supported
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