Product Warranty and Return Information

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.

•Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Two years on Intelli-M®eIDC controllers.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, sales order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

REVISION HISTORY

Manual #	Date	Comments
C3610M	11/07	Original version.
C3610M-A	1/08	Minor change to software installation instructions.

Pelco, the Pelco logo, Camclosure, DigitalSENTRY, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc.

Spectra III is a trademark of Pelco, Inc.	© Copyright 2008, Pelco, Inc.
DLP is a registered trademark of Texas Instruments Incorporated.	All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation.

C3610m-a(1/08) specifications

The Pelco C3610M-A (1/08) is a sophisticated security camera designed for a wide range of surveillance applications. Notable for its advanced technologies and robust features, the C3610M-A is an integral tool for enhancing security in various environments, including retail spaces, public areas, and corporate facilities.

At the heart of the C3610M-A is its high-resolution imaging capability. The camera is equipped with a high-quality imaging sensor that delivers sharp and clear video footage, ensuring that critical details are captured effectively. This quality is essential for identifying faces, reading license plates, or monitoring any significant activities within its field of view.

One of the standout features of the C3610M-A is its advanced low-light performance. The camera is engineered to operate efficiently in various lighting conditions, including low-light environments. This is made possible through the integration of infrared (IR) technology, providing the ability to capture night-time footage without compromising clarity. This ensures continuous monitoring and enhances situational awareness 24/7.

The Pelco C3610M-A also boasts a wide dynamic range (WDR), which is essential in high-contrast lighting scenarios. WDR technology allows the camera to balance the exposure levels between bright and dark areas within a scene. This results in improved visibility and detail in challenging lighting conditions, making it ideal for entrances and exits where glare and shadows may present challenges.

In terms of connectivity, the C3610M-A supports various network protocols, facilitating seamless integration into existing surveillance systems. This compatibility is critical for organizations looking to upgrade their security infrastructure without replacing their entire system. The camera can easily connect to digital video recorders (DVRs) and network video recorders (NVRs), providing a flexible solution for video storage and management.

Another useful feature of the C3610M-A is its motion detection capabilities. The camera can be programmed to initiate recording when motion is detected, allowing for efficient use of storage space while ensuring that critical events are captured. This feature also allows users to receive real-time alerts, enhancing the responsiveness of security operations.

Durability is a cornerstone of the Pelco C3610M-A design. Built to withstand various environmental conditions, it is suitable for both indoor and outdoor installations. The rugged housing protects it from dust, moisture, and temperature fluctuations, making it a reliable choice for any security deployment.

Overall, the Pelco C3610M-A (1/08) is an advanced security camera that combines high-resolution imaging, low-light performance, and robust connectivity features, making it an excellent choice for any comprehensive security solution. Its adaptability and reliability ensure it meets the security needs of diverse environments effectively.