Warranty and Return Information

WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

•Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600 Series); two years on all other cameras.

•Three years on Genex® Series (multiplexers, server, and keyboard).

•Two years on all standard motorized or fixed focal length lenses.

•Two years on Legacy®, Camclosure™ Camera Systems, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome products.

•Two years on Spectra®, Esprit™, and PS20 Scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

•Eighteen months on DX Series digital video recorders.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S.,	If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:
Alaska, Hawaii or Puerto Rico:	Intermediate Consignee	Ultimate Consignee
Service Department	American Overseas Air Freight	Pelco
Pelco	320 Beach Road	3500 Pelco Way
3500 Pelco Way	Burlingame, CA 94010	Clovis, CA 93612-5699
Clovis, CA 93612-5699	USA	USA

®Pelco, the Pelco logo, Spectra, Genex, Legacy, and Intercept are registered trademarks of Pelco.

Patent Pending.

The materials used in the manufacture of this document and its components are compliant to the requirement of Directive 2002/95/EC.

REVISION HISTORY

Manual #	Date	Comments
C1967M	3/00	Original version.
C1967M-A	6/02	Revised the manual to include RK101 Rack Mount Kit information.

[ 4 ] Pelco Manual C1967M-A (6/02)

RK101 specifications

The Pelco RK101 is a state-of-the-art rackmount enclosure designed specifically for surveillance and security applications. It is known for its versatility and high performance, catering to the needs of both small and large installations. One of the standout features of the RK101 is its ability to accommodate various types of video and network equipment, making it an ideal solution for users looking to centralize their surveillance operations.

One of the main features of the RK101 is its robust construction, which ensures durability and longevity. It is built from high-quality materials that can withstand the rigors of continuous use, making it suitable for various environments, from offices to industrial settings. The enclosure is designed to support a range of Pelco and third-party equipment, allowing users the flexibility to choose the components that best fit their specific needs.

In terms of technology, the RK101 supports multiple mounting options, including rack-mounted components, which is crucial for maximizing space efficiency in data centers or security rooms. This flexibility in mounting helps maintain a clean and organized workspace, vital for effective surveillance management. The unit also features ample ventilation, ensuring that the components remain cool and perform optimally under heavy use.

The design of the RK101 incorporates user-friendly features, such as front-access doors that facilitate easy installation and maintenance of equipment. This ergonomic approach allows technicians to swiftly address any issues that may arise, reducing downtime and enhancing overall system reliability.

Another notable characteristic of the Pelco RK101 is its compatibility with various power supply options, enabling users to implement backup solutions to ensure continued operation in the event of a power failure. The RK101 maintains high performance in terms of data transmission, ensuring that video footage remains clear and uninterrupted.

Overall, the Pelco RK101 is a comprehensive solution for those seeking to maximize their surveillance capabilities. With its durability, mounting versatility, user-friendly design, and compatibility with diverse equipment and power supplies, it stands out as a leading choice for professionals in the security industry. Whether for a simple office setup or a complex network of cameras, the RK101 offers the reliability and adaptability needed to meet a range of security demands.