Using Your Headset, Troubleshooting | Plantronics C220-M, C210-M

Using Your Headset

Answering/Ending/Making Calls with Microsoft Office Communicator

To make a call, select a contact or dial the number via Microsoft Office Communicator.

To answer or end a call, simply press the call answer end button.

Adjusting Volume

To increase listening volume, press the volume up (+) button. To decrease listening volume, press the volume down (–) button.

To adjust the listen or speak volume of the Microsoft Office Communicator,

please refer to the softphone user documentation. It is recommended that the volume is adjusted on the inline control and not the Windows volume control.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio Device section on the Control Panel.

Muting a Call

To mute the microphone during a call, briefly press the mute button. When muted, the Mute LED will be lit.

To unmute press the button again.

Troubleshooting

Problem

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Solution

•The USB headset is not set as the default audio device. To change audio setup, refer to the Microsoft Office Communicator user guide.

•Listening volume is too low. Press the volume up button on the headset.

•Headset is muted. Press the mute button on headset to unmute the microphone.

•Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

•The USB headset is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Audio Devices to select “Blackwire C210-M/C220-M” as the voice device.

•Lower the listen volume on your softphone until the distortion disappears.

•Adjust volume on headset.

•The USB headset will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

•When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.

C210-M, C220-M specifications

Plantronics has long been recognized as a leader in the audio communications sector, and their C220-M and C210-M headset models exemplify the company’s commitment to providing superior sound quality, comfort, and durability. Targeted primarily for office environments, particularly for professionals who engage in voice calls and other audio communications, these headsets are designed to enhance productivity and user experience.

The C220-M model is known for its sleek and ergonomic design. One of its main features is the lightweight construction, which ensures extended comfort even during long periods of use. This is particularly beneficial for call center agents and IT professionals who often spend hours on calls. The C210-M shares a similar design but adds a bit more flexibility with its adjustable microphone boom, allowing users to position the mic exactly where they need it for optimal voice clarity.

Both headsets are equipped with noise-canceling technology that significantly reduces background noise, helping users to focus on their conversations without distractions. This feature is especially useful in busy office environments where extraneous sounds can hinder communication. The clarity of audio is further enhanced by wideband audio technology, which provides rich sound quality for both incoming and outgoing transmissions.

A defining characteristic of these models is their compatibility with various devices, including PCs, laptops, and VoIP phones. With a simple USB connection, users can easily plug and play, making these headsets versatile and user-friendly for remote work and virtual meetings. They also feature a durable cable that resists tangling, an important consideration for users on the move.

The C220-M and C210-M come equipped with in-line controls that allow users to adjust volume and mute the microphone easily. This convenience aids in managing calls without the need to navigate through software or settings, ensuring that users can remain focused on their conversations.

In summary, the Plantronics C220-M and C210-M headsets combine comfort, advanced audio technology, and user-friendly features. They represent an ideal choice for professionals looking for reliable audio solutions that enhance communication effectiveness while providing the comfort needed for long hours of use. Whether in a corporate office or a home workspace, these headsets ensure that users can communicate clearly and efficiently.