Using Your Headset, Troubleshooting | Plantronics C620-M guide

USING YOUR HEADSET

Answering/Ending/Making Calls with Microsoft Office Communicator

To make a call, select a contact or dial the number via Office Communicator.

To answer or end a call, simply press the call answer end button.

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (-).

To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to the softphone user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio Device section on the Control Panel. It is recommended that the volume is adjusted on the inline control and not the Windows volume control.

Muting a Call

During a call, briefly press the mute button to mute the microphone. When muted, the Mute LED will be lit.

To unmute press the button again.

TROUBLESHOOTING

Problem

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Solution

•The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “Plantronics Blackwire C610-M/C620-M” as the audio device.

•Listening volume is too low. Press the volume up button on the headset.

•Headset is muted. Press the mute button on headset to unmute the microphone.

•Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

•The USB adapter is not set as the default voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select “Plantronics Blackwire C610-M/C620-M” as the voice device.

•Lower the listen volume on your softphone until the distortion disappears.

•Adjust volume on headset.

•The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

•When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state.

C620-M specifications

The Plantronics C620-M is a versatile and high-performance headset designed to meet the demands of professionals in various environments, particularly those working in office settings or utilizing Unified Communication (UC) systems. This headset excels in providing crystal-clear audio quality and enhanced comfort, making it an ideal choice for individuals who spend long hours in front of a computer or on the phone.

One of the standout features of the C620-M is its dual-ear design, which delivers excellent audio immersion. The closed-back design helps to minimize background noise, allowing users to focus on their calls or multimedia without distractions. The headset is equipped with powerful speakers that ensure voice clarity and rich sound quality, making it suitable for both voice calls and listening to music.

The C620-M is optimized for Microsoft Teams, which is increasingly popular in corporate environments. With dedicated buttons for answering calls, muting, and managing volume, users can navigate through their communication effortlessly. The headset also features a noise-canceling microphone that filters out unwanted background sounds, enhancing voice clarity during conversations.

Comfort is a priority in the design of the C620-M. The headset is lightweight and features plush ear cushions that provide a snug fit for prolonged use. The adjustable headband ensures that users can customize the fit to their head size, reducing fatigue during long meetings or conference calls.

Connectivity is another strong point of the Plantronics C620-M. It offers USB connectivity, making it easy to plug and play with computers and other devices. Additionally, the wireless version allows for Bluetooth connectivity, providing users the freedom to move around while staying connected. This flexibility enhances productivity as users can multitask without being tethered to their devices.

The battery life of the C620-M is also impressive, providing up to 20 hours of talk time on a single charge. This ensures that professionals can rely on the headset throughout the day without the need for constant recharging.

In summary, the Plantronics C620-M is a top-tier headset designed for modern professionals seeking quality audio, comfort, and connectivity. With features tailored for UC environments, it stands out as a reliable tool for communication and collaboration. Whether for calls, meetings, or multimedia enjoyment, the C620-M is a worthy investment for anyone looking to enhance their audio experience.