Infinite Peripherals DPP-350 user manual Troubleshooting, Problem Possible Cause

Page 29

Troubleshooting

If you’re having problems capturing signatures refer to the table below for possible causes.

Item

Problem

 

 

Possible Cause

 

 

 

 

Thermal media is specially coated on

 

Paper feeds

outside of roll. Remove paper roll and

 

after issuing a

reload properly.

See section “Loading

1

print job but no

Paper” for details on loading paper.

 

 

printed text

Paper cover not installed properly. See

 

visible on paper.

section “Loading Paper” for details on

 

 

replacing paper cover.

 

 

 

 

 

On-line LED

Battery voltage low.

 

 

 

 

 

 

 

 

 

 

 

 

 

2

blinks RED

Printer out of paper or Paper not properly

 

continuously.

loaded.

See

section

“Loading

Paper”

for

 

 

details on loading paper.

 

 

 

 

Text and/or

Battery

voltage

low.

See

section

on

 

charging battery pack.

 

 

 

 

 

graphics are

 

 

 

 

3

Thermal

media

not

imaging

correctly.

printed very

 

Verify

that

you

are

using

the

 

light.

 

recommended thermal media.

 

 

 

 

 

 

 

Strange

 

 

 

 

 

 

 

 

4

characters are

Battery

voltage

low.

See

section

on

printed when

charging battery pack.

 

 

 

 

 

 

 

 

 

 

printing.

 

 

 

 

 

 

 

 

 

Printer stops

 

 

 

 

 

 

 

 

5

responding to

Remove

battery

for

5

seconds

and

print and paper

reconnect battery.

 

 

 

 

 

 

 

 

 

 

 

 

feed commands.

 

 

 

 

 

 

 

 

 

Printing is light

Paper cover

not

properly

installed.

See

 

section on loading paper.

 

 

 

 

or missing only

 

 

 

6

 

 

 

 

 

 

 

 

on half of the

 

 

 

 

 

 

 

 

 

Mechanism jarred loose. Contact technical

 

print width.

 

support.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 12

 

 

 

 

 

 

Infinite Peripherals, Inc.

www.ipcprint.com. . . . . . . . . . . .Page. . .29. . . . .

DPP-350 User Manual v1.09

Image 29
Contents DPP-350 Legal notice Contents Feature Technical DataBox Contents User Notes Compatible DevicesQuick Start Getting StartedDPP-350 right view About Your DPP-350DPP-350 left view Charging the DPP-350 Printer Status Status & Operating ModesLoading Paper Power On Self-test Self-test DIP Switch Settings Dip Switch SettingsDIP Switch Location Memory Switch Settings Memory Switch Settings Setting Memory SwitchMemory Switch Details Pairing Info Details Bluetooth Communication ConfigurationUSB SerialSerial / USB Cabled Version Connecting DeviceBluetooth Wireless Version BlackBerry Devices Bluetooth SetupWindows Mobile Devices Palm DevicesLoading Drivers Magnetic Card Reader MS Version only Smart Card Reader SC Version only Mifare Reader MF Version only Steps Replacing BatterySDK IDE Developing SolutionProblem Possible Cause TroubleshootingFederal Communications Commission MobileSales@ipcprint.com Contact Information

DPP-350 specifications

The Infinite Peripherals DPP-350 is an innovative mobile point-of-sale (mPOS) solution that is designed to meet the demands of businesses seeking efficiency and convenience in payment processing. As a compact and versatile device, the DPP-350 provides a reliable platform for merchants and organizations to manage transactions seamlessly.

One of the standout features of the DPP-350 is its lightweight and compact design, making it highly portable for users on the go. Weighing less than a pound, it can easily fit into a bag or be mounted on a countertop without taking up too much space. This mobility is ideal for various settings, from retail stores to outdoor events, enabling businesses to accept payments anywhere.

The device utilizes Bluetooth technology, allowing it to connect wirelessly to smartphones and tablets. This wireless capability not only streamlines the connection process but also enhances flexibility in transaction setups. With support for leading mobile operating systems such as iOS and Android, the DPP-350 ensures compatibility with a wide range of applications and devices.

Additionally, the DPP-350 supports multiple payment types, including magnetic stripe, EMV chip, and contactless payments. This versatility allows merchants to offer customers a range of options, enhancing the overall shopping experience. The device is equipped with robust security features to protect sensitive payment information, adhering to the latest PCI compliance standards.

With a high-capacity battery, the DPP-350 boasts an extended operational life, allowing for uninterrupted processing throughout the day. It features a user-friendly interface that simplifies training for staff, reducing the learning curve associated with new technologies.

The DPP-350 also supports various printing capabilities, making it easy to provide customers with physical receipts. This feature is especially valuable for businesses that prioritize customer service and retention.

In conclusion, the Infinite Peripherals DPP-350 is a powerful mPOS solution tailored for mobile payments. Its compact design, wireless connectivity, support for multiple payment types, and robust security make it an ideal choice for businesses embracing the future of payment processing. As businesses continue to adapt to changing consumer preferences, the DPP-350 stands out as a reliable partner in the evolution of transaction management.