Samsung LS19B350BS/ZN, LS19B150NS/XJ Before Requesting Service, Image is TOO Light or TOO Dark

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?	Check the connection status of the power cord.
Is the <Check Signal Cable> message displayed on the	(Connected using the D-sub cable)
screen?	Check the cable connecting the PC and the product.
	This occurs when the signal from the graphics card exceeds
Is the <Not Optimum Mode> message displayed on the	the maximum resolution or the maximum frequency of the
	product.
screen?
	In this case, set up the appropriate resolution and the fre-
	quency for the product.
	1. This occurs when the power saving function is running.
Is a blank screen displayed and does the power LED blink at	If you click the mouse or press any key, the screen will be
	turned on.
a 1 second interval?
	2. If the "Check Signal Cable" condition persists for more than
	five minutes, the power saving function will be activated.

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing	Check the cable connection to the computer.
the screen through a cellophane paper?	Reinsert the graphics card into the computer completely.
Is the graphics card configured correctly?	Set up the graphics card referring to the user manual.

The display area suddenly moves to an edge or to the center.

Did you change the graphics card or the driver?	Please press the [AUTO] button to run the auto adjustment
	function.
Did you change the resolution and frequency appropriate to	Set the resolution and the frequency to the appropriate values
	in the graphics card
the product?
	refer to the (Standard Signal Mode Table)
Is the graphics card configured correctly?	Set up the graphics card referring to the user manual.
The pictures are out-of-focus.
Did you change the resolution and the frequency appropriate	Set the resolution and the frequency to the appropriate values
	in the graphics card
to the product?
	refer to the (Standard Signal Mode Table)

Troubleshooting 5-2