Samsung LS27A850DS/EN manual Troubleshooting Guide, Testing the Product, Check the followings

Page 72

8Troubleshooting Guide

8.1Requirements Before Contacting Samsung Customer Service Center

8.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cable from the product.

Power on the product.

If the Check Signal Cable message appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

8.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "9.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

8.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

 

Check the cable connection between the product

 

 

and PC, and ensure the connection is secure.

 

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

 

 

 

 

Screen issue

 

 

 

The power LED is off.

 

Check that the power cable is connected

The screen will not switch on.

 

correctly (Refer to "2.2 Connecting and Using a

 

 

PC")

 

 

 

The message Check Signal Cable appears.

 

Check that the cable is properly connected to the

 

 

product. (Refer to "2.2 Connecting and Using a

 

 

PC")

 

 

 

 

 

Check that the device connected to the product is

 

 

powered on.

 

 

 

8 Troubleshooting Guide 72

Image 72
Contents SyncMaster S27A850D Before Using the Product CopyrightSymbols for safety precautions Icons used in this manualCleaning CleaningSecuring the Installation Space Precautions for storageSafety Precautions Electricity and SafetyInstallation Drips, etc., oil, or smoke Operation GAS 100 Before Using the Product Correct posture to use the product Table Of Contents Screen Setup Configuring Tint Resizing or Relocating the Screen Setup and Reset Index Checking the Contents PreparationsChecking the Components ComponentsParts Frontal ButtonsPreparations Reverse Side Port DescriptionInstallation Attaching the StandAdjusting the Product Tilt and Height Rotating the Monitor ScreenInstalling a Wall-mount Kit or Desktop Stand Anti-theft Lock MagicRotation Auto Connecting and Using a Source Device Before ConnectingPre-connection Checkpoints Connecting and Using a PC Connecting to a PCDriver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting Headphones Connecting the Product to a PC as a USB HUB Connecting a PC to the ProductUtilizing the Product as a USB HUB Connecting the Power Screen Setup Samsung Magic BrightConfiguring MAGICSAMSUNGColor Samsung Magic ColorConfiguring Brightness BrightnessConfiguring Contrast ContrastConfiguring Sharpness SharpnessConfiguring Response Time Response TimeConfiguring Tint Configuring RedRed Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaResizing or Relocating the Screen PBPMode Contrast Image Size Changing the Picture SizeConfiguring H-Position or V-Position Position & V-PositionSetup and Reset ECOEco Motion Sensor Configuring Backlight Configuring Eco Light Sensor Eco Light SensorConfiguring Sensitivity Configuring Brightness Level Configuring Eco Saving Eco SavingConfiguring Eco Icon Display Eco Icon DisplayYouve saved * trees Menu Transparency Changing Menu TransparencyLanguage Changing the LanguagePC/AV Mode Configuring PC/AV ModeConfiguring Auto Source Auto SourceConfiguring Display Time Display TimeConfiguring Key Repeat Time Key Repeat TimeConfiguring Customized Key Customized KeyOff Timer On/Off Configuring Off Timer On/OffOff Timer Setting Configuring Off Timer SettingReset Initializing Settings ResetConfiguring Brightness in the Startup Screen Information Menu and OthersDisplaying Information Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingsNot Optimum Mode is displayed Source device issue Q & a Question AnswerTroubleshooting Guide Specifications GeneralPowerSaver Standard Signal Mode Table 75.000 60.000 162.000 +/+ Appendix Contact Samsung WorldwideEurope CIS Asia Pacific Africa Appendix Terminology OSDOn Screen DisplayVertical Frequency Index Index
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LS27A850DSRSCI, LS27A850DS/EN, LS27A850DS/CI, LS27A850DSQSCI, LS27A850DSR/EN specifications

The Samsung LS27A850 series of monitors represents a blend of innovative technology and user-centric design, aimed at delivering an exceptional visual experience for professionals and casual users alike. The models LS27A850DS/XJ, LS27A850DSSCI, LS27A850DSR/EN, LS27A850DSQSCI, and LS27A850DS/CI are known for their high resolution, color accuracy, and ergonomic features.

One of the standout characteristics of the LS27A850 series is its remarkable 4K UHD (3840 x 2160) resolution, providing four times the pixel density of Full HD. This results in incredibly sharp images and allows users to view intricate details that might be lost on lower resolution screens. The monitor's large 27-inch display is perfect for multitasking, enabling users to run multiple applications side by side with ease.

Color accuracy is another key feature of the Samsung LS27A850 monitors. They cover 99% of the sRGB color gamut and up to 100% of the Adobe RGB color space, making them ideal for creative professionals engaged in graphic design, video editing, and photography. With support for HDR10, users can expect a wider dynamic range and enhanced contrast, resulting in more vivid and lifelike images.

In terms of connectivity, the LS27A850 series is equipped with a diverse range of ports, including DisplayPort, HDMI, and USB-C, facilitating seamless connections with various devices, such as laptops, desktops, and mobile devices. The USB-C interface also supports data transfer and charging, further enhancing the monitor's versatility.

Ergonomics is a crucial aspect of the LS27A850's design. The monitor boasts an adjustable stand that allows for height, tilt, and swivel adjustments, ensuring that users can achieve their desired viewing angle for maximum comfort during extended use. This feature is particularly beneficial for professionals who spend long hours in front of their screens.

The monitor is also integrated with Eye Saver Mode and Flicker Free technology, which help reduce eye strain during prolonged usage, making it an excellent choice for work environments that demand extended screen time.

Overall, the Samsung LS27A850 series demonstrates a commitment to quality and innovation, embodying the best in display technology with its stunning resolution, exceptional color performance, versatile connectivity options, and user-friendly ergonomics. Whether for professional applications or personal use, these monitors deliver a superior visual experience that stands out in today's competitive market.