Samsung SM-T715NZWEXEH, SM-T815NZKEDBT, SM-T815NZWEDBT, SM-T715NZKEDBT Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents English EU /2017. Rev.1.0 Table of Contents Troubleshooting Removing the battery SettingsRead me first BasicsDevice overheating situations and solutions When the device heats up while charging the batteryInstructional icons Do the following when the device heats up When the device heats up during useKeep the device updated with the latest software Precautions for operating environment Device limitations when the device overheatsPackage contents Device Device layoutKeys Charging the battery BatteryViewing the remaining charging time Reducing the battery consumptionBattery charging tips and precautions Power saving mode Maximum power saving modeMode Installing the SIM or Usim card SIM or Usim card nano-SIM cardUse only a nano-SIM card Removing the SIM or Usim card DownwardsInsert the SIM card tray back into the SIM card tray slot Memory card microSD card Installing a memory cardRemoving the memory card Turning the device on and off Formatting the memory cardRestarting the device Controlling the touchscreen TappingTapping and holding Dragging Double-tappingSwiping Home screen Home screenSpreading and pinching Home screen options Adding itemsMoving items Creating folders Removing itemsUsing quick options Apps screenManaging panels Searching for items Rearranging itemsIcon Meaning Indicator iconsLock screen Notification panel Using the notification panelUsing quick setting buttons Finder Searching for content or nearby devicesSetting search categories Entering textSwitch to handwriting mode Additional keyboard functionsChanging the input language Copying and pasting DictionaryTap and hold over a word that you want to look up Smart capture Capture a screenshot while using the deviceScreen capture Capturing screenshotsClosing an app Opening appsMulti window IntroductionUsing additional options Split screen viewTap to open the list of recently used apps Sharing text or images between windows Adjusting the window sizeMoving pop-up windows Pop-up viewMinimising the split screen view Maximising a windowRegistering an existing Samsung account Samsung accountRegistering your Samsung account Registering a new Samsung accountRemoving your Samsung account Transferring data via Smart SwitchEnter your Samsung account password and tap Confirm Transferring data from your previous deviceTransferring data from a mobile device Transferring backup data from a computerTransferring data via Samsung Cloud On the computer, launch Smart SwitchUpdating the device Connecting the device to a computer for data transferDevice can be updated to the latest software Device and data managementUpdating with Smart Switch Using a Samsung accountBacking up and restoring data Performing a data reset Using a Google account→ Reset →DELETE ALL. The device automatically restarts Search tablet and scan for nearby devices Connecting to other devicesSharing content Connecting to a TVStreaming content on the registered TV Sharing features Play Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling or disabling appsSetting app permissions Managing appsPhone Making callsMake or answer voice and video calls Receiving calls During a voice call Blocking phone numbersOptions during calls Missed callsCreating a new contact ContactsAdding contacts During a video callAdding a phone number to Contacts from the keypad Adding a phone number to Contacts from the calls listEnter contact information Syncing contacts with your web accounts Tap →Settings →Import/Export contacts →IMPORTSearching for contacts Importing contactsSharing contacts Merging duplicate contactsDeleting contacts Tap Send to send the message MessagesSending messages Send and view messages by conversationBlocking unwanted messages Setting the message notificationTap →Settings →Block messages →Block numbers Viewing messagesSetting a message reminder InternetBrowsing webpages Activating secret mode Using secret modeSending emails Changing security settingsDeactivating secret mode Setting up email accountsCamera etiquette CameraLaunching Camera Reading emailsViewing shooting modes Using swipe gesturesTaking photos or recording videos Basic shootingCustomising shooting modes Locking the focus and exposureAuto mode Pro modePanorama Selfie HDR Rich toneApplying beauty effects Virtual shotViewing virtual shot photos Shot & moreDual camera Select a shooting mode and apply an effect to the photosDownloading modes Camera settingsQuick settings Camera settingsFront Camera Gallery Viewing imagesOn the Apps screen, tap Gallery →PICTURES Select an image Deleting stories Viewing albumsViewing stories Creating storiesDeleting an image or a video Syncing images and videos with Samsung CloudDeleting images or videos Sharing images or videosGame Launcher Using Game LauncherTap and hold a game and tap Remove Activating game power saving modeUsing Game Tools Removing a game from Game LauncherCalendar Creating eventsBlocking notifications during games Creating tasks Syncing events and tasks with your accountsTap View →Tasks Before you start SideSyncConnecting to computers or smartphones Connecting to a computerConnecting to a smartphone via Wi-Fi Direct Connecting devices automatically Using the dashboardContinuing media playback Sharing a webpageSharing your tablet’s hotspot Using the virtual screen Switching between screens Sharing files and clipboardCopying files to the computer Sharing clipboard Copying files to your tabletSharing the computer’s keyboard and mouse Music My Files VideoSearching for memos MemoClock Composing memosCreating clocks Setting alarmsStopping alarms Deleting alarmsGoogle apps CalculatorPlay Music ChromeGmail MapsConnections Wi-FiConnecting to a Wi-Fi network IntroductionWi-Fi Direct Tap Wi-Fi DirectTap Connect On the Settings screen, tap Connections →Wi-Fi BluetoothSending and receiving data Pairing with other Bluetooth devicesTap next to the device name to unpair Unpairing Bluetooth devicesTablet visibility Data usageTap Data limit, enter the limit, and then tap SET Flight modeMobile hotspot and tethering Limiting data usageMobile networks Using the mobile hotspotLocation More connection settingsCustomise settings to control other features VPN Set up and connect to virtual private networks VPNsAdding printer plug-ins This feature may not be supported by some devices Sounds and vibrationDownload booster Notifications DisplayOptions Wallpaper Advanced featuresUsing the quick optimisation feature Device maintenanceStorage BatteryDevice security AppsLock screen and security MemoryFingerprint recognition For better fingerprint recognition You can delete registered fingerprints Verifying the Samsung account passwordRegistering fingerprints Deleting fingerprintsUsing fingerprints to sign in to accounts Tick Sign in using your fingerprints and tap RememberUnlocking the screen with fingerprints Viewing hidden content Private modeActivating private mode Hiding contentAutomatically deactivating private mode Cloud and accountsTap →Remove from Private Adding accounts Samsung CloudAccounts Manage cloud storageRemoving accounts On the Settings screen, tap Cloud and accounts →UsersTap Add user or profile →OK →SET UP NOW UsersChange the settings for managing settings and data Backup and restoreSwitching users To change an account’s settings, tap next to an accountGoogle AccessibilityGeneral management Software updateAbout device Appendix TroubleshootingForcing restart Resetting the deviceCalls are not connected Your battery is low. Charge the batteryCharge the battery Battery depletes faster than when first purchasedPhoto quality is poorer than the preview Your device cannot find your current location Removing the battery Trademarks Copyright
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SM-T815NZDESEB, SM-T815NZWENEE, SM-T715NZWENEE, SM-T815NZWEAUT, SM-T715NZDEXEO specifications

The Samsung SM-T815NZKEPHE, SM-T815NZWEPHE, and SM-T715NZWEPHE are part of Samsung's Galaxy Tab series, renowned for their innovative features and superior performance. These tablets exemplify the brand's commitment to delivering cutting-edge technology in a sleek and user-friendly design.

The Galaxy Tab S2 series, which includes the SM-T815 and SM-T715 models, comes equipped with stunning Super AMOLED displays. The SM-T815 features a 9.7-inch screen with a resolution of 2048 x 1536 pixels, providing vibrant colors and sharp images that enhance the viewing experience for both media consumption and productivity tasks. The SM-T715, a 8-inch variant, offers similar display technology but in a more compact size, making it highly portable.

Performance-wise, these devices are powered by an octa-core processor, ensuring seamless multitasking and smooth operation of applications. Coupled with 3GB of RAM, users can confidently run multiple applications simultaneously without lag or slowdown. The internal storage options vary, with models offering up to 32GB or 64GB, expandable via a microSD slot, allowing users to store a vast array of files, applications, and media.

In terms of camera capabilities, the SM-T815 and SM-T715 come equipped with an 8MP rear camera, enabling users to capture high-quality photos and videos. Additionally, the 2.1MP front camera is perfect for video calls and selfies, adding to the devices' appeal for social connectivity.

One of the standout features of these tablets is their lightweight design and premium build quality, making them comfortable for long periods of use. The Galaxy Tab S2 models have a sleek profile and are crafted with a metal frame that enhances durability while maintaining a stylish appearance.

Battery life is another key characteristic; these devices are designed to provide extended usage on a single charge, allowing users to enjoy media, browse, and work for hours on end without the worry of frequent recharging. The inclusion of fast charging technology is an added advantage, minimizing downtime.

Furthermore, Samsung's integration of Knox security ensures that users' data is protected, making these tablets ideal for both personal and professional use. Features like Multi-Window support enhance productivity, allowing users to run multiple apps side by side, streamlining workflows.

In summary, the Samsung SM-T815NZKEPHE, SM-T815NZWEPHE, and SM-T715NZWEPHE represent the best of Samsung's tablet technology, characterized by high-resolution displays, robust performance, long battery life, and enhanced security features, all wrapped in a stylish design. Whether for entertainment, work, or creativity, these tablets are versatile companions for users seeking functionality and elegance.
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