Support, FAQs and Troubleshooting

8. support

8.1FAQs and Troubleshooting

Q How do I pair my headset with the Jabra PRO 930 base?

ADock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently linked with a primary headset (a headset already paired with the base). Alternatively you can force pair a new primary headset, if there is currently a primary headset already paired with the base.

QCan I pair my headset directly with a third-party DECT phone, or base? A No. The headset can only be paired with a Jabra PRO 930 base.

Q Why doesn’t my computer detect the Jabra PRO 930?

ATry connecting the base to another USB port on the PC. It is recommended to have a direct connection between the base and USB port (without a USB hub). If available, run the softphone audio wizard.

QWhy doesn’t my headset work with my softphone? A Check the following:

•Ensure the headset battery is charged. The base battery icon will be blinking green when charging, or solid green when charged.

•Ensure the headset is in range of the base. The range is up to 120 m, depending on environment.

•Ensure the headset and base are paired. To initiate pairing, dock the headset.

•Ensure the Jabra 930 is selected and configured in your softphone settings.

QWhy can I not hear sound or listen to music from my PC in my headset? A Check the following

•Ensure the Jabra PRO 930 is set as the current audio device in Windows Sound and Audio Devices control panel, and in your softphone software.

•Ensure the audio link to your PC is active. Right-click the Jabra Device icon in the Windows taskbar, and select Open Audio Link, or double-tap the multi-function button on the headset.

Q Is it possible to set up an automatic dial tone for my softphone when I undock my headset?

AYes, for supported softphones the Jabra PRO 930 can be configured to automatically get a dial tone when the headset is undocked.

1.Launch Jabra Control Center, and select the ´Softphone´ tab.

2.Select/deselect the ´Open link when headset is undocked´ setting, and then click Apply.

Q What is the range on the Jabra PRO 930?

AJabra PRO 930 supports a maximum range of up to 120 m (base to headset). Range will vary depending on the environment the headset is used.

Q Can I make a conference call using multiple headsets?

AYes, the Jabra PRO 930 is able to pair with four headsets in total for conferencing: one primary, and three secondary headsets (narrowband) or one secondary headset (wideband).

Q Can I password protect my settings

AYes, you can password protect your settings in Jabra Control Center. If password protection is on, you cannot change your advanced settings or reset the Jabra PRO 930 to the factory default settings.

Q Can I turn the headset off to save power when I’m away from the base?

AYes. Press and hold the headset multi-function button on the headset for five seconds to power the headset off. To power the headset back on, dock the headset with the base, or tap the multi-function button.

Q What is the talk time for a Jabra PRO 930 headset?

A Wideband is up to 6 hours talk time. Narrowband is up to 8 hours talk time.

QMy headband/earhook/neckband is broken. How do I purchase another one? A Please contact your local Jabra supplier.

Jabra PRO 930

930 specifications

The Jabra 930 is a premium headset designed for professionals who seek high-quality audio and exceptional comfort during extended use. This headset is particularly popular among remote workers, call center employees, and anyone requiring efficient communication via voice calls or virtual meetings.

One of the standout features of the Jabra 930 is its advanced noise-canceling technology. The headset employs a boom microphone that effectively filters out background noise, ensuring crystal clear conversations. This feature is invaluable in busy office environments or while working from home, where distractions can hinder effective communication. The passive noise isolation further enhances user experience by providing an immersive audio environment.

In terms of audio quality, the Jabra 930 leverages sophisticated sound technologies. It delivers rich, high-definition sound that is ideal for both voice calls and multimedia consumption. The ear cushions are designed for comfort, allowing users to wear the headset for extended periods without discomfort. The over-the-ear design encloses the ears fully, creating a seal that enhances both comfort and sound quality.

Connectivity is another area where the Jabra 930 shines. It utilizes Bluetooth technology, allowing for seamless pairing with a variety of devices, including smartphones, tablets, and computers. The range of the Bluetooth connection is impressive, enabling users to move around freely while staying connected. Additionally, the headset supports multiple device connectivity, which means you can switch between devices effortlessly, making it a versatile choice for multi-taskers.

The Jabra 930 also features an intuitive user interface with easy-to-access buttons for managing calls, adjusting volume, and activating voice assistants like Siri or Google Assistant. Users can quickly answer or decline calls, mute the microphone, and control music playback with simple taps.

Battery life is essential for any wireless headset, and the Jabra 930 does not disappoint. It offers a long-lasting battery that provides ample talk time, allowing users to engage in lengthy calls or meetings without the need for frequent recharging.

Overall, the Jabra 930 combines cutting-edge technology with user-centric design. Its blend of premium sound, comfort, and functionality makes it an ideal choice for professionals looking to enhance their communication experience, whether in the office, home, or on the go. With the Jabra 930, you can expect an outstanding audio experience coupled with the convenience of wireless connectivity, making it a must-have accessory for any modern professional.