Samsung SM-J330GZSDXXV, SM-J330FZSNDDE manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents SM-J330F/DS SM-J330FN SM-J330G/DS Table of Contents Appendix Read me first BasicsInstructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats up When the device heats up during useDevice limitations when the device overheats Package contents Device layout Home KeysCharging the battery BatteryReducing the battery consumption Battery charging tips and precautionsSIM or Usim card nano-SIM card Installing the SIM or Usim cardDual SIM models SIM card tray Be damaged Correct card installation Removing the SIM or Usim card Memory card Using dual SIM or Usim cards dual SIM modelsInstalling a memory card Basics Removing the memory card Restarting the device Turning the device on and offFormatting the memory card Tapping and holding Controlling the touchscreenTapping Swiping DraggingDouble-tapping Spreading and pinching Home screen and Apps screenIntroduction Creating folders Switching between Home and Apps screensMoving items Adding more apps Editing the Home screenMoving apps from a folder Deleting a folderDisplaying all apps on the Home screen Icon Meaning Indicator iconsLock screen Notification panel Using the notification panelUsing quick setting buttons Keyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Additional keyboard functionsOpening apps Screen captureDictionary Closing an appSecure Folder Creating Secure Folder Setting auto lock for Secure FolderMoving content Adding accounts Adding appsHiding Secure Folder Removing apps from Secure FolderRestoring data Backing up and restoring Secure FolderBacking up data Multi window Uninstalling Secure FolderTap to open the list of recently used apps Split screen viewAdjusting the window size Using additional optionsMaximising a window Sharing text or images between windowsMinimising the split screen view Registering your Samsung account Samsung accountRegistering a new Samsung account Registering an existing Samsung accountRemoving your Samsung account Transferring data via Smart SwitchTransferring data from your previous device Transferring backup data from a computer Transferring data wirelessly via Wi-Fi DirectTransferring data via Samsung Cloud On the computer, launch Smart SwitchDevice and data management Connecting the device to a computer for data transferUpdating the device Updating over the airBacking up and restoring data Updating with Smart SwitchUsing a Samsung account Using a Google account Sharing featuresPerforming a data reset Deactivating emergency mode Emergency modeInstalling apps Installing or uninstalling appsGalaxy Apps Play StoreSetting app permissions Uninstalling apps and using app sleep modeManaging apps Enabling appsMaking calls PhoneMaking calls from call logs, contacts list, or places Using speed dialMaking calls from the locked screen Making an international call Receiving callsAnswering a call Rejecting a callDuring a voice call Blocking phone numbersOptions during calls Adding contacts ContactsDuring a video call Creating a new contactEnter contact information Adding a phone number to Contacts from the keypadSynching contacts with your web accounts Adding a phone number to Contacts from the calls listImporting contacts Sharing contacts Searching for contactsDeleting contacts Merging duplicate contactsSending messages MessagesViewing messages Blocking unwanted messages Setting the message notificationSetting a message reminder Browsing webpages InternetActivating secret mode Using secret modeChanging security settings Deactivating secret modeReading emails CameraSending emails Launching Camera Using swipe gesturesTaking photos or recording videos Basic shootingLocking the focus and exposure Customising shooting modes Auto modePro mode Continuous shot PanoramaNight HDR Rich toneSports Sound & shotApplying beauty effects Using the selfie flashSelfie Wide selfie Camera settings Camera settingsQuick settings Front Camera Gallery Viewing images Viewing images and videosViewing videos Viewing albumsViewing stories Deleting stories Creating storiesSharing stories Deleting images or videos Syncing images and videos with Samsung CloudSharing images or videos Deleting an image or a videoSamsung Members Game Launcher Using Game LauncherRemoving a game from Game Launcher Activating game power saving modeUsing Game Tools Blocking notifications during games Samsung NotesCreating notes Creating events CalendarDeleting notes Syncing events and tasks with your accounts Creating tasksStarting S Health Using S HealthHealth Monitor your health and fitness Additional information Voice Recorder Stopping alarms Setting alarmsDeleting alarms My FilesDeleting clocks Creating clocksListening to the FM radio CalculatorRadio Scanning radio stations Google appsGmail ChromeMaps Play MusicConnecting to a Wi-Fi network Wi-FiIntroduction ConnectionsTap Wi-Fi Direct Wi-Fi DirectPairing with other Bluetooth devices BluetoothSending and receiving data Unpairing Bluetooth devicesLimiting data usage Flight modeData usage NFC and payment Using the NFC featureSending data Making payments with the NFC featureMobile hotspot and tethering Using the mobile hotspotSIM card manager dual SIM models Mobile networksPrinting More connection settingsLocation Adding printer plug-ins Sounds and vibrationNotifications Options DisplayWallpapers and themes Advanced features Adding emergency contacts Send SOS messagesUsing the quick optimisation feature Device maintenanceStorage BatteryLock screen and security AppsMemory Device securityCloud and accounts Accounts Samsung CloudManage cloud storage Adding accountsBackup and restore AccessibilityGoogle Removing accountsGeneral management About phone Software updateAppendix TroubleshootingForcing restart Resetting the deviceSound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Removing the batteryAbout Hevc Advance CopyrightTrademarks
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SM-J330FZKDEUR, SM-J330FZDDNEE, SM-J330FZDNO2C, SM-J330FZDDSEE, SM2J330FZDNBGL specifications

The Samsung SM-J330GZSDXXV, SM-J330GZKDXXV, and SM-J330GZDDXXV are part of the Galaxy J3 series, designed to deliver a balanced combination of performance and affordability. These models are particularly notable for their user-friendly features, making them appealing for a wide range of users, from students to professionals seeking a reliable smartphone without breaking the bank.

At the heart of these devices is a robust octa-core processor that ensures smooth performance across various applications. This allows users to multitask efficiently, whether they are browsing social media, streaming videos, or playing casual games. The 2GB RAM present in these models supports this smooth operation, helping to keep applications running without lag.

The Samsung SM-J330 series features a 5-inch HD display, providing vibrant colors and sharp graphics. The Super AMOLED technology enhances the visual experience, ensuring deeper blacks and more vivid colors, which makes viewing multimedia content enjoyable. The screen's size strikes a balance between being portable and sizable enough for comfortable interaction.

Camera capabilities remain a highlight for these models. The rear camera boasts a 13 MP sensor equipped with an f/1.9 aperture, allowing for excellent photography even in low-light conditions. This makes it possible for users to capture memorable moments with clarity. The 5 MP front camera also caters to the selfie generation, with features like Beauty Mode enhancing self-portrait photos.

In terms of storage, these models come with 16GB of internal memory which can be expanded up to 256GB via a microSD card. This accessibility offers users generous space to store applications, media files, and documents without concerns of running out of storage.

Battery life is another strong suit, as the SM-J330 series incorporates a 2,400 mAh battery, providing adequate power for a day of moderate usage. The device supports multiple connectivity options, including 4G LTE, Bluetooth, and Wi-Fi, ensuring that users stay connected regardless of their location.

Overall, the Samsung SM-J330 series combines essential smartphone features with a stylish design and user-friendly interface, making it a commendable choice for budget-conscious consumers looking for functionality without compromising quality.
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