Samsung SM-J710FZDAPCL, SM-J710FZKNDBT, SM-J710FZWNDBT, SM-J710FZDNDBT Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents English EU /2016. Rev.1.0 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Viewing the remaining charging time Reducing the battery consumptionPower saving mode Battery charging tips and precautionsInstalling the SIM or Usim card Ultra power saving modeSIM or Usim card Type 1 SM-J510F, SM-J510FN Type 2 SM-J710F, SM-J710FN Basics Single SIM models Dual SIM models Removing the SIM or Usim cardCustomising SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSetting preferred SIM or Usim cards Activating SIM or Usim cardsMemory card microSD card Installing a memory cardRemoving the memory card Turning the device on and offFormatting the memory card Tapping TouchscreenTapping and holding Double-tapping DraggingSpreading and pinching SwipingHome screen Home screenHome screen options Moving items Adding itemsCreating folders Removing itemsManaging panels Apps screenSearching for items Rearranging itemsIcon Meaning Indicator iconsLock screen Notification panel Using the notification panelSingle SIM models Finder Using quick setting buttonsSearching for content on the device Setting search categoriesChanging the keyboard layout Entering textKeyboard layout Changing the input languageAdditional keyboard functions Screen captureCopying and pasting Registering your Samsung account Opening appsSamsung account IntroductionRegistering an existing Samsung account Removing your Samsung accountTap Remove Account Transferring data from your previous device Transferring data wirelesslyOn the computer, launch Smart Switch Transferring backup data from a computerDevice and data management Connecting the device to a computer for data transferFiles Updating the device Updating with Smart SwitchUpdating over the air Backing up and restoring data Performing a data resetUsing a Samsung account Using a Google accountSharing features Deactivating emergency mode Emergency modePlay Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling or disabling appsSetting app permissions Managing appsMaking calls PhoneUsing speed dial Receiving calls Options during calls Blocking phone numbersDuring a voice call Creating contacts manually ContactsAdding contacts During a video callImporting contacts Searching for contactsTap More →Share MessagesSharing profile Sharing contactsSending messages Blocking unwanted messages Setting the message notificationTap More →Settings →Block messages Tap Block list Viewing messagesInternet Setting a message reminderBrowsing webpages Deactivating secret mode Using secret modeActivating secret mode Changing security settingsReading emails Setting up email accounts→ Settings →MORE →Set default account Sending emailsCamera etiquette CameraBasic shooting Taking photos or recording videosLaunching Camera on the locked screen Customising shooting modes Auto modeLaunching Camera quickly Locking the focus and exposureBeauty face Pro modePanorama Continuous shotNight Sound & shotSports HDR Rich toneApplying beauty effects Using the selfie flashTap Mode →Selfie SelfieWide selfie Tap Mode →Wide selfieInterval shot Camera settingsQuick settings Tap Mode →Interval shotCamera settings Viewing images GalleryDeleting an image or a video Viewing videosDeleting images or videos Sharing images or videosCreating events PlannerSharing event albums Enter event details Creating tasksSyncing events and tasks with your accounts HealthStarting S Health Using S Health Additional information Voice Recorder Searching for memos My FilesMemo Composing memosClock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations Google apps Hangouts DriveYouTube PhotosTap Connect Wi-FiConnecting to a Wi-Fi network IntroductionEnding the device connection Wi-Fi DirectTap Wi-Fi Direct Sending and receiving dataPairing with other Bluetooth devices BluetoothTap Unpair Flight modeUnpairing Bluetooth devices Sending and receiving dataMobile hotspot and tethering Using the mobile hotspotSIM card manager dual SIM models Data usageLimiting data usage Using the NFC feature NFC and payment NFC-enabled modelsMobile networks Making payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itAdding printer plug-ins More connection settingsOptions PrintingUsing the quick optimisation feature Printing contentSmart Manager Device security BatteryManaging the battery StorageSounds and vibrations ApplicationsDo not disturb NotificationsDisplay Advanced featuresThemes WallpaperLock screen and security This feature may not be supported by some devices Send SOS messages Privacy and safetyAdding emergency contacts Managing shortcuts Easy modeAccessibility Switching to easy modeAdding accounts AccountsRemoving accounts Language and input Backup and resetStorage AccessoriesAbout device Date and timeAppendix TroubleshootingRestarting the device Resetting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Trademarks Copyright
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SM-J710FZKNXEH, SM-J710FZWAPTR, SM-J710FZWNEUR, SM-J710FZWUXXV, SM-J710FZDDKSA specifications

The Samsung SM-J510FZDUITV, SM-J510FZKUITV, SM-J710FZKNITV, SM-J510FZKNITV, and SM-J510FZWUITV are part of Samsung's Galaxy J series, designed to offer a blend of impressive features, sleek design, and affordability. These models cater to users seeking reliable smartphones without breaking the bank, making them popular choices in the budget segment.

One of the standout features across these models is their display technology. Introducing vibrant Super AMOLED screens, users are treated to rich colors and deep contrasts, enhancing the viewing experience for videos, games, and social media. The resolution of 720 x 1280 pixels ensures clear and sharp visuals, perfect for daily tasks and entertainment.

Performance-wise, these devices are equipped with robust processors that deliver smooth multitasking capabilities and efficient performance. The combination of a Snapdragon or Exynos chipset along with adequate RAM ensures that users can effortlessly switch between applications and enjoy a lag-free experience. With the model also featuring expandable storage options, users can conveniently store their files, photos, and applications without worrying about running out of space.

Camera capabilities are another highlight for the Galaxy J series. With rear cameras that typically range from 13MP to 16MP, users can capture stunning images with vivid detail, even in low-light conditions, thanks to features like LED flash and various shooting modes. The front-facing cameras, usually around 5MP, are perfect for selfies and video calls, enhancing the social experience for users.

Battery life is a critical aspect of these smartphones, and Samsung has tailored its offerings with substantial battery capacities. Most models come with batteries around 3000 mAh, providing ample power to last through a full day of moderate use. This, combined with power-saving technologies, ensures that the devices remain functional throughout the day, giving users peace of mind.

In terms of software, these devices run on Android with Samsung's customized interface, offering a user-friendly experience. Features like Samsung Pay, Bixby voice assistant, and various Samsung applications enhance functionality, making day-to-day operations seamless.

Connectivity options are well-covered, including 4G LTE, Wi-Fi, Bluetooth, and GPS, allowing users to stay connected and navigate with ease. With a stylish design that incorporates a sleek body and tactile buttons, these Galaxy J models are as aesthetically pleasing as they are functional.

In summary, the Samsung SM-J510FZDUITV, SM-J510FZKUITV, SM-J710FZKNITV, SM-J510FZKNITV, and SM-J510FZWUITV embody the essence of a budget-friendly smartphone without compromising on essential features. Their reliable performance, vibrant displays, impressive cameras, and user-friendly software make them suitable companions for a wide range of users.
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