Samsung How to Fix Picture Problems on QE55 and UE Series TVs

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test Try Now

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

The problem				Try this!
	If your Samsung Television is flickering or dimming sporadically, you may need to disable
	some of the energy efficiency features.
Flickering and Dimming	Disable Ambient Light Detection, Energy Saving Mode, or Motion Lighting.
	●●	Settings	General	Eco Solution	Ambient Light Detection
	●●	Settings	General	Eco Solution	Energy Saving Mode
	●●	Settings	General	Eco Solution	Motion Lighting
	If the colour on your TV screen is not correct or the black and white colours are off, run Start
	Picture Test.
	●●	Settings	Support	Self Diagnosis	Start Picture Test
Component Connections/	If the test results indicate that the problem is not caused by the TV, do the following:
Screen Colour	●● Confirm that the video input connectors are connected to the correct external device
		video output connectors.
	●● Check the other connections as well. If the TV is connected to an external device via
		a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
		connectors.
	If the colours on your Samsung TV are correct but just a little too dark or bright, try
	adjusting the following settings first.
	●●	Settings	Picture	Expert Settings	Backlight
Screen Brightness	●●	Settings	Picture	Expert Settings	Contrast
	●●	Settings	Picture	Expert Settings	Brightness
	●●	Settings	Picture	Expert Settings	Sharpness
	●●	Settings	Picture	Expert Settings	Colour
	●●	Settings	Picture	Expert Settings	Tint (G/R)

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