Samsung SM-G3815RWAVDR Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G3815 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumptionRemoving the memory card Formatting the memory card Turning the device on and offSwitching to silent mode Adjusting the volumeHolding the device Locking and unlocking the deviceIndicator icons BasicsIcon Meaning Using the touch screen Finger gesturesTapping Double-tapping DraggingPinching FlickingRotating the screen Control motionsPalm motions Turning overCovering Notifications Quick setting panelBasics Rearranging panels Using widgets Setting wallpaperUsing the setting shortcut widget Adding widgets to the Home screenAdding widgets Locked screenApplications screen Using applicationsUninstalling applications Installing applicationsHelp Organising with foldersChanging the keyboard type Entering textEntering uppercase Changing language keyboardsTurning Wi-Fi on and off Connecting to a Wi-Fi networkJoining Wi-Fi networks Entering text by voiceAdding Wi-Fi networks Setting up accountsForgetting Wi-Fi networks Adding accountsConnecting with Samsung Kies Connecting with Windows Media PlayerTransferring files Setting a face unlock Connecting as a media deviceSetting a face and voice unlock Securing the deviceSetting a pattern Setting a PINSetting a password Unlocking the device Upgrading the deviceUpgrading with Samsung Kies Upgrading over the airCommunication PhoneMaking calls Finding contacts Making an international callDuring a call Receiving calls Automatically rejecting calls from unwanted numbers Rejecting a callMissed calls Call waitingVideo calls Making a video callDuring a video call Managing contacts ContactsSwapping images Creating a contactSearching for contacts Setting a speed dial numberDisplaying contacts Editing a contactImporting and exporting contacts Moving contactsContact groups Favourite contactsAdding contacts to a group Managing groupsMessages Business cardSending messages Translating and sending messages Sending scheduled messagesViewing incoming messages Listening to a voice messageSetting up email accounts Reading messages Google MailReply to this message Preview attachment Hangouts Google+Labels ChatON MessengerInternet Web & networkHistory ChromeSaved pages LinksSyncing with other devices BluetoothPairing with other Bluetooth devices Screen MirroringSending and receiving data Group Play Creating a group for Group PlayJoining Group Play Making a purchase with the NFC feature Reading information from an NFC tagSending data via Android Beam Beam Media MusicPlaying music Camera Setting a song as ringtoneCreating playlists Camera etiquetteShooting mode Taking photosTaking a photo Taking videos Tap Mode →PanoramaPanoramic photos Taking a videoRecording mode Zooming in and outShare shot Configuring settings for Camera Gallery Tap →Edit quick settingsShortcuts Viewing imagesTrimming segments of a video Playing videosEditing images Zooming in and outFavourite images Modifying imagesDeleting images Sharing imagesUsing Tag Buddy Setting as wallpaperVideo Tagging facesUsing Popup Video player Deleting videosSharing videos YouTube Watching videosUploading videos Listening to the FM radio RadioFlipboard Scanning radio stationsAdding stations to the favourites list Play Store Application & media storesManaging content on the device Purchasing multimedia contentSamsung Hub Samsung AppsPlay Movies Play BooksPlay Music Play GamesUtilities MemoComposing memos Inserting multimedia files or a voice recording Browsing memosPlanner Creating events or tasksViewing a memo Utilities Attaching memos to a date Syncing with Google CalendarChanging calendar type Searching for events DropboxDeleting events Sharing eventsSyncing with the Samsung account CloudBacking up or restoring data Syncing with DropboxAlarm Setting alarmsClock World clock TimerStopwatch Desk clockCalculator Using S TranslatorTranslator Starting a conversation with the translatorVoice Recorder Recording voice memosPlaying voice memos Voice Managing voice memosSaving files with contextual tags Driving mode GoogleSearching the device My Files Voice SearchSearch scope Google NowAdding shortcuts to folders Viewing filesTripAdvisor DownloadsMaps Travel & localLocal Searching for locationsNavigation About Settings SettingsWi-Fi Setting Wi-Fi sleep policySetting Network notification BluetoothWi-Fi Direct Data usageMore networks Flight modeMobile networks Tethering and portable hotspotBeam Kies via Wi-FiNearby devices Screen MirroringMy device Lock screenLock screen widgets Display SoundWallpaper Call Home screen modeAnswering/ending calls Call alertsCall accessories Additional settingsRingtones and keypad tones Blocking mode Safety assistancePersonalise call sound Power saving mode AccessoryAccessibility Text-to-speech options Language and input DefaultLanguage Google voice typingVoice recogniser Samsung keyboardVoice search Text-to-speech options Motions and gesturesPointer speed MotionAccounts Location services MoreSecurity Battery Set up SIM card lockApplication manager Storage Google SettingsDate and time About deviceOptional applications Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2013. Rev
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SM-G3815ZBAOMN, SM-G3815ZBASEB, SM-G3815ZBAVDC, SM-G3815RWAOMN, SM-G3815RWAAUT specifications

The Samsung SM-G3815RWASEB and SM-G3815ZBASEB are part of the Galaxy series, known for their reliability and performance in the mid-range smartphone segment. These models feature robust specifications and an appealing design that caters to a diverse audience.

At the core of the Samsung SM-G3815 series is the 4.8-inch Super AMOLED display, offering vibrant colors and deep contrasts. The high resolution ensures a crisp viewing experience, whether users are browsing the web, engaging in social media, or watching videos. Convenience is enhanced by the device's lightweight design, making it easy to hold and use for extended periods.

Powering these devices is a capable quad-core processor that ensures smooth multitasking and efficient performance. Users can expect seamless app launches and a responsive interface, thanks to the integration of Samsung's TouchWiz UI. The models come equipped with Android, providing access to a vast array of applications through the Google Play Store, making it a versatile choice for entertainment and productivity.

Camera performance is another highlight, with an 8-megapixel rear camera that features autofocus and LED flash for clear images, even in low-light conditions. The front-facing 1.9-megapixel camera allows for quality selfies and video calls, catering to the growing trend of social sharing and communication.

Storage is adequately addressed with internal options, supplemented by a microSD slot that allows users to expand storage as needed. This flexibility is crucial for users who download numerous apps, store music, or capture high-resolution images and videos.

Connectivity options include 3G and Wi-Fi support, ensuring users remain connected regardless of their location. Bluetooth functionality is also available, enabling seamless data transfer with other devices as well as easy pairing with speakers and headphones.

The SM-G3815RWASEB and SM-G3815ZBASEB are equipped with a reliable battery that supports all-day usage, making them ideal for users with active lifestyles. This battery ensures that users can enjoy their devices without constantly worrying about recharging.

Overall, the Samsung SM-G3815RWASEB and SM-G3815ZBASEB offer a balanced blend of performance, functionality, and style. With their innovative technologies and user-friendly features, they continue to appeal to consumers looking for quality mid-range smartphones without compromising on important specifications.
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