Samsung SM-T365NNGATUR Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-T365 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedMaintaining water and dust resistance ButtonsPackage contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Installing the protective case Charging the batteryCharging with the charger Checking the battery charge status Reducing the battery consumptionInserting a memory card Removing the memory card →Settings →General →Storage →Unmount SD cardFormatting the memory card Turning the device on and off Locking and unlocking the device Adjusting the volumeSwitching to silent mode Holding the deviceBasics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Pinching FlickingRotating the screen Control motionsCovering SweepingUsing a split screen Multi window Using Multi windowLaunching applications in a split screen Multi window Basics Sharing content between applications Basics Notifications →Blocking modeMoving an item Home screenRearranging items Adding an application iconUsing widgets Setting wallpaperRearranging panels Rearranging applications Installing applicationsUninstalling applications Applications screenOpening from recently-used applications Using applicationsDisabling applications Opening an applicationEntering text HelpChanging the keyboard type Handwriting Entering uppercaseChanging the keyboard type Changing language keyboardsCopying and pasting Connecting to a Wi-Fi networkTurning Wi-Fi on and off Entering text by voiceForgetting Wi-Fi networks Setting up accountsJoining Wi-Fi networks Adding Wi-Fi networksRemoving accounts Connecting with Samsung KiesConnecting with Windows Media Player Transferring filesDevice MTP Connecting as a media deviceSetting a pattern Securing the deviceUnlocking the device Setting a PINSetting a password Upgrading the deviceUpgrading over the air → Update nowPhone CommunicationMaking calls Making an international call Finding contactsDuring a call Call barring Adding contactsSending a message Fixed dialling numberReceiving calls Making a video call Video callsDuring a video call Swapping images Listening to a voice messageManaging contacts ContactsMoving contacts to Google Searching for contactsDisplaying contacts Moving contactsFavourite contacts Importing and exporting contactsContact groups Sending a message or email to a group’s members Business cardAdding contacts to a group Managing groupsViewing incoming messages MessagesSending messages Sending scheduled messagesSetting up email accounts Reading messages Google Mail Labels Google+ HangoutsPhotos Internet Web & networkLinks ChromeHistory Saved pagesBluetooth Screen Mirroring Pairing with other Bluetooth devicesSending and receiving data Music MediaPlaying music Creating playlists Setting a song as ringtone or alarm tonePlaying music by mood Camera etiquette CameraTaking photos Taking a photoPanoramic photos Shooting modeApplying filter effects Taking videosTaking a video Zooming in and out Recording modeControlling the camera remotely Configuring settings for CameraMedia Deleting images Playing videosTrimming segments of a video Editing imagesTagging faces Setting as wallpaperUsing Tag buddy Sharing imagesDeleting videos VideoWatching videos Using Popup Video playerYouTube Sharing videosPlay Store Application & media storesPlay Books Samsung Galaxy AppsPlay Newsstand Play Movies & TVPlay Music Play GamesComposing memos UtilitiesMemo Adding and managing categoriesViewing a memo PlannerBrowsing memos Creating events or tasksMap that appears Dropbox Syncing with Dropbox CloudSyncing with the Samsung account Backing up or restoring dataHancom Office Viewer DriveSearching documents Word processor Reading documentsPresentation Spreadsheet Setting alarms AlarmClock World clock TimerStopwatch Search scope CalculatorGoogle Searching the deviceMy Files Voice SearchViewing files Viewing storage information Searching for a fileAdding shortcuts to folders Changing the view modeSmart Tutor Creating foldersGetting directions for a destination Travel & localMaps Searching for locationsSetting Wi-Fi sleep policy SettingsAbout Settings Wi-FiTethering and Mobile hotspot BluetoothSetting Network notification Wi-Fi DirectData usage Flight modeLocation Ethernet Default messaging appMore networks Mobile networksNearby devices Wallpaper Display and wallpaperMulti window Lock screenMotions AccessibilityNotification panel Toolbox102 Answering and ending calls Blocking modeCloud Backup and resetGeneral AccountsGoogle voice typing Samsung keyboardKeyboard swipe Text-to-speech options Voice searchPointer speed Power saving BatteryDate and time Security StorageAbout device Default applicationsSet up SIM card lock ApplicationsCall alerts Call settingsCall accessories CallVoicemail Ringtone and sound settingsVideo call settings More settingsComposing and sending Internet call settingsGeneral settings ContactsSocial network data management GalleryInternet MessagesTime zone Google SettingsView settings PlannerYour device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.1
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SM-T365NNGANEE, SM-T365NNGATPH, SM-T365NNGATUR, SM-T365NNGAFTM, SM-T365NNGAXEO specifications

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