Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues	Solutions and Explanations
The TV won’t turn on.	•• Make sure the AC power cord is securely plugged in to the wall outlet
	and the TV.
	•• Make sure the wall outlet is working.
	•• Try pressing the P button on the TV to make sure the problem is not
	the remote. If the TV turns on, refer to “The remote control does not
	work.” below.

There is no picture/video.	•• Check cable connections (remove and reconnect all cables connected
	to the TV and external devices).
	•• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc.) video
	outputs to match the connections to the TV input. For example, if an
	external device’s output is HDMI, it should be connected to an HDMI
	input on the TV.
	•• Make sure your connected devices are powered on.
	•• Be sure to select the correct input source.
	•• Reboot the connected device by reconnecting the device’s power
	cable.

The remote control does not	•• Replace the remote control batteries with the poles (+/–) in the right
work.	direction.
	•• Clean the sensor’s transmission window on the remote.
	•• Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote	•• Programme the Cable/Set remote control to operate the TV. Refer to
control doesn’t turn the TV on	the Cable/Set user manual for the SAMSUNG TV code.
or off, or adjust the volume.

✎✎ Some of above pictures and functions are available at specific models only.

✎✎ You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung. com → Support → Downloads) by USB.

English

English - 19

UE37ES5500WXZF, UE32ES5500WXZF, UE40ES5500WXZF specifications

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