Samsung UE40K6370SUXZF, UE40K6300AKXXC manual Troubleshooting and Maintenance, TV won’t turn on

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

Make sure the connection to the device is correct and that all cables are fully inserted.

Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

Confirm that the correct input source has been selected ( > Source).

Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

Make sure that the batteries are installed with their poles (+/–) in the correct direction.

Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Network Connection Wired Using the TV ControllerConnecting to a Network Network Connection WirelessInstalling batteries into the remote control Remote ControlE-Manual Initial setupUsing the CI or CI+ Card Using the buttons in the e-ManualTV won’t turn on Troubleshooting and MaintenanceTroubleshooting Remote control does not workVideo App problems Youtube etc What is Remote Support?TV settings are lost after 5 minutes Intermittent Wi-FiCaring for the TV Changing the TV’s password System Change PINEco Sensor and screen brightness Still image warningVesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Installation with a stand Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications Specifications and Other InformationDecreasing power consumption Recommendation EU Only LicencesThis page is intentionally Left blank Avertissement ! Consignes de sécurité importantes 4EA Contenu de la boîteConnexion réseau Câble Utilisation du contrôleur du téléviseurConnexion à un réseau Connexion réseau Sans filMise en place des piles dans la télécommande La télécommandeUtilisation de la carte dinterface commune CI ou CI+ Configuration initialeManual Connexion de ladaptateur de carte CILe téléviseur ne sallume pas Résolution des problèmes et entretienRésolution des problèmes La télécommande ne fonctionne pasLes réglages du téléviseur sont perdus après 5 minutes Connexion Wi-Fi instableQuest-ce que lassistance à distance ? Comment lassistance à distance fonctionne-t-elle ?Avertissement relatif aux images fixes Capteur Eco et luminosité de lécranEntretien du téléviseur Fixation du téléviseur à un mur Installation du téléviseurKit de montage mural Vesa Remarques et spécifications Installation sur un socle Précautions de sécurité fixation du téléviseur au mur Fixation du téléviseur sur le socleConseils pour éviter toute chute du téléviseur Réduction de la consommation dénergie SpécificationsRecommandation UE uniquement This page is intentionally Left blank Achtung! Wichtige Sicherheitshinweise Component/AV IN-Adapter CI-Kartenadapter LieferumfangNetzwerkverbindung Kabel Verwenden des TV-ControllersVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosEinsetzen der Batterien in die Fernbedienung Die FernbedienungVerwenden der „CI- oder „CI+-Karte Das e-ManualAnfangseinstellung Befestigen des CI-KartenadaptersDie Fernbedienung funktioniert nicht Fehlerbehebung und WartungFehlerbehebung Der Fernseher kann nicht eingeschaltet werdenWie funktioniert Remote Support? Wi-Fi-AussetzerProbleme mit Video Apps Youtube usw Was ist Fernunterstützung?Warnung bei Standbildern Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Montieren des Geräts an der Wand Installation des FernsehgerätsHinweise und Spezifikationen zur VESA-Wandhalterung Installation mit Standfuß Sicherheitshinweis Befestigen des Geräts an der Wand Befestigen des Fernsehgeräts am StandfußVerwenden des Kippschutzes Technische Daten Technische Daten und weitere InformationenVerringern des Stromverbrauchs Empfehlung Nur EU LizenzenThis page is intentionally Left blank BN68-07871C-00
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