Samsung Expert Troubleshooting Tips for TVs

Page 8

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

Make sure the connection to the device is correct and that all cables are fully inserted.

Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

Confirm that the correct input source has been selected ( > Source).

Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

Make sure that the batteries are installed with their poles (+/–) in the correct direction.

Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English - 8

Image 8
Contents Series Risk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredRemote Control Installing batteries into the remote controlInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteInitial setup Using the CI or CI+ CardUsing the buttons in the e-Manual E-ManualTroubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcChanging the TV’s password System Change PIN Eco Sensor and screen brightnessStill image warning Caring for the TVMounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences Recommendation EU OnlyAvertissement ! Consignes de sécurité importantes Contenu de la boîte Utilisation du contrôleur du téléviseur Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleLa télécommande Mise en place des piles dans la télécommandeMise en place des piles dans le Samsung Smart Remote Configuration initiale ManualConnexion de ladaptateur de carte CI Utilisation de la carte dinterface commune CI ou CI+Résolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Conseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Réduction de la consommation dénergie Spécifications et informations supplémentairesSpécifications Recommandation UE uniquement Achtung! Wichtige Sicherheitshinweise Lieferumfang Component/AV IN-Adapter CI-KartenadapterVerwenden des TV-Controllers Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Netzwerkverbindung KabelDie Fernbedienung Einsetzen der Batterien in die FernbedienungDie Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart RemoteDas e-Manual AnfangseinstellungBefestigen des CI-Kartenadapters Verwenden der „CI- oder „CI+-KarteFehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nichtWi-Fi-Aussetzer Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Wie funktioniert Remote Support?Pflegen des Fernsehgeräts Öko-Sensor und BildschirmhelligkeitWarnung bei Standbildern Hinweise und Spezifikationen zur VESA-Wandhalterung Installation des FernsehgerätsMontieren des Geräts an der Wand Installation mit Standfuß Verwenden des Kippschutzes Befestigen des Fernsehgeräts am StandfußSicherheitshinweis Befestigen des Geräts an der Wand Verringern des Stromverbrauchs Technische Daten und weitere InformationenTechnische Daten Lizenzen Empfehlung Nur EUBN68-07866C-00
Related manuals
Manual 60 pages 5.77 Kb Manual 60 pages 28.4 Kb Manual 117 pages 10.41 Kb Manual 117 pages 43.85 Kb Manual 117 pages 39.98 Kb Manual 117 pages 47.1 Kb Manual 117 pages 41.32 Kb

UE55KU6500UXXU, UE55KU6500UXZG, UE49KU6500UXXC, UE49KU6500UXZF, UE55KU6500UXZF specifications

The Samsung UE43KU6500UXXC, UE43KU6500UXZF, UE55KU6500UXZF, UE43KU6509UXZG, and UE49KU6500UXXC televisions represent a notable series in Samsung's 4K Ultra HD lineup, combining advanced display technologies with user-friendly features. These models are particularly designed to deliver immersive viewing experiences, appealing to both casual viewers and dedicated cinephiles alike.

One of the standout features of these models is the Ultra HD resolution of 3840 x 2160 pixels. This provides four times the resolution of Full HD, offering vibrant colors and remarkable clarity. Utilizing High Dynamic Range (HDR) technology, these televisions elevate contrast and color precision, allowing viewers to appreciate the true beauty of on-screen content. With HDR support, highlights are brighter, and blacks are deeper, ultimately enhancing the overall picture quality.

The design philosophy of these models is sleek and modern, with slim bezels that maximize screen real estate. This enables viewers to enjoy a more immersive experience without distractions. Additionally, the curved screen of the UE43KU6509UXZG enhances the viewing angle, making it ideal for larger rooms and group viewing scenarios.

Smart features are integral to the experience of these televisions. Equipped with Samsung's Smart Hub, these models provide seamless access to a wide range of streaming services, applications, and content. Users can easily navigate through platforms like Netflix, YouTube, and Amazon Prime Video, ensuring that their favorite shows and movies are just a click away.

The built-in Wi-Fi connectivity allows for effortless integration into home networks, while the inclusion of Bluetooth support enables wireless audio playback to compatible devices. This versatility is further enhanced by multiple HDMI and USB ports, offering extensive options for connecting external devices such as gaming consoles, Blu-ray players, and soundbars.

In terms of audio, these televisions feature Samsung's patented Dolby Digital Plus technology, which optimizes sound quality and enhances the audio experience when watching movies or playing games.

Overall, the Samsung UE43KU6500UXXC, UE43KU6500UXZF, UE55KU6500UXZF, UE43KU6509UXZG, and UE49KU6500UXXC models are comprehensive solutions for anyone seeking high-quality 4K entertainment. With their blend of cutting-edge technology, aesthetic design, and user-friendly functionality, they set a high standard in modern television viewing experiences.