Samsung UE49K5500AKXZF What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English - 8

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Contents Series Please read the Safety Instructions before using your TV EnglishWhats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredStandard Remote Control Installing batteries into the remote controlAD/SUBT. Displays the Accessibility Shortcuts CH List Launches the Channel ListInitial setup Using the CI or CI+ CardUsing the buttons in the e-Manual E-ManualTroubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcChanging the TV’s password System Change PIN Eco Sensor and screen brightnessStill image warning Caring for the TVMounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences Recommendation EU OnlyThis page is intentionally Left blank Avertissement ! Consignes de sécurité importantes FrançaisContenu de la boîte Menu de commande Utilisation du contrôleur du téléviseurConnexion à un réseau Connexion réseau Sans filBarre daccès rapide ouvre Barre daccès rapide Télécommande standardMise en place des piles dans la télécommande Configuration initiale ManualConnexion de ladaptateur de carte CI Utilisation de la carte dinterface commune CI ou CI+Résolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Conseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Spécifications Réduction de la consommation dénergieRecommandation UE uniquement This page is intentionally Left blank Achtung! Wichtige Sicherheitshinweise Lieferumfang DeutschVerwenden des TV-Controllers Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Netzwerkverbindung KabelErster Bildschirm Hiermit starten Sie Erster Bildschirm Die StandardfernbedienungEinsetzen der Batterien in die Fernbedienung Das e-Manual AnfangseinstellungBefestigen des CI-Kartenadapters Verwenden der „CI- oder „CI+-KarteFehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nichtWi-Fi-Aussetzer Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Wie funktioniert Remote Support?Öko-Sensor und Bildschirmhelligkeit Warnung bei StandbildernPflegen des Fernsehgeräts System Öko-Lösung Öko-SensorHinweise und Spezifikationen zur VESA-Wandhalterung Installation des FernsehgerätsMontieren des Geräts an der Wand Installation mit Standfuß Verwenden des Kippschutzes Befestigen des Fernsehgeräts am StandfußSicherheitshinweis Befestigen des Geräts an der Wand Verringern des Stromverbrauchs Technische Daten und weitere InformationenTechnische Daten Lizenzen Empfehlung Nur EUThis page is intentionally Left blank BN68-07870C-00
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UE49K5500AKXXU, UE40K5600AKXXC, UE49K5510AKXXC, UE40K5600AKXZF, UE32K5600AKXXU specifications

Samsung has established itself as a significant player in the television market, offering a wide range of models that cater to various user needs. Among these, the UE49K5600AKXZF, UE40K5510AKXXC, UE32K5600AKXXC, UE32K5500AKXXU, and UE40K5510AKXZT stand out due to their distinctive features, advanced technologies, and impressive performance.

The UE49K5600AKXZF is a 49-inch Full HD Smart TV that offers a compelling viewing experience. With its resolution of 1920 x 1080 pixels, the images are vibrant and clear. It incorporates Samsung's Smart Hub interface, which allows users to access a vast array of applications and streaming services seamlessly. The Ultra Clean View technology enhances image clarity by reducing noise, while the Micro Dimming Pro feature improves contrast levels, resulting in deeper blacks and brighter whites.

Next is the UE40K5510AKXXC, a 40-inch model designed for efficient space utilization without sacrificing quality. This Full HD TV also features Samsung's Smart TV capabilities, enabling easy access to entertainment options. With a Clean View function, it eliminates any distortion from the original source, ensuring a clearer picture. Its Wide Color Enhancer technology enhances color accuracy, providing a more lifelike viewing experience.

The UE32K5600AKXXC and UE32K5500AKXXU are both 32-inch models that target users looking for compact yet feature-rich televisions. The UE32K5600AKXXC offers Full HD resolution and Smart TV functions. With features like picture quality enhancements and Smart Hub for intuitive navigation, it is perfect for any room size. Meanwhile, the UE32K5500AKXXU delivers an equally impressive performance, boasting similar capabilities such as Clean View and Wide Color Enhancer, ensuring rich and detailed visuals.

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All these models emphasize user-friendly interfaces and exceptional picture quality, making Samsung televisions a preferred choice for consumers who appreciate advanced technology in a visually appealing package.