Samsung GT-S5560LKIXEF Troubleshooting, Your device displays Service unavailable or Network error

Page 71

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is

Password

enabled, you must enter the password

 

you set for the device.

 

When using the device for the first

 

time or when the PIN requirement

PIN

is enabled, you must enter the PIN

supplied with the SIM or USIM card.

 

 

You can disable this feature by using

 

the PIN lock menu.

Code

Try this to solve the problem:

 

Your SIM or USIM card is blocked,

 

usually as a result of entering your PIN

PUK

incorrectly several times. You must

 

enter the PUK supplied by your service

 

provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM or USIM card. For details,

 

 

contact your service provider.

Your device displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

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Contents GT-S5560i Read me first Using this manualPlease keep this manual for future reference Instructional iconsCopyright 2010 Samsung Electronics CopyrightTrademarks Contents Connectivity Entertainment WebTools SettingsTroubleshooting Safety precautions Index Unpack Install the SIM or Usim card and batteryAssembling Card slot To turn it off Remove the back coverGold-coloured contacts facing up Some menusInsert the battery Replace the back cover Charge the batteryOutlet ›› Charge with the travel adapterDevice Multifunction jack›› Charge with the PC data cable Insert a memory card optionalLocks in place ›› Remove the memory cardFacing up Hook it over the small projection Attach a hand strap optional›› Format the memory card To turn on your device Press and hold Getting startedTurn your device on and off ›› Device layout Get to know your device›› Idle screen ››KeysSynchronised with a web server ››Indicator iconsYour region or service provider Bluetooth activated Icon DefinitionSilent profile activated Battery power level›› Shortcuts panel Normal profile activatedUse the touch screen Mode Access menusTo access your device’s menus Lock or unlock the touch screen and keys›› Add new main menu screens ›› Use the task manager Use widgets›› Launch multiple applications ›› Add new panels to the idle screen ›› Adjust the volume of the key tonesCustomise your device ›› Select a wallpaper for the idle screen ›› Switch to the silent profile›› Set up a sound profile ›› Adjust the brightness of the displayDone ›› Lock your device›› Lock your SIM or Usim card Select Phone lock›› Activate the mobile tracker Menu mode, select Settings → SecurityEnter text Enter a number Mode FunctionKey in ABC or T9 mode Symbol Set you want›› Make and answer a call When a call comes in, pressCommunication CallingSelect → Transfer. You will be disconnected ›› Use options during a callInsert the + character Or select To dial the number→ All calls → Auto reject ›› Use additional features→ Fake call → Fake call timer ›› View and dial missed callsSelect Done Dialling mode→ Fake call Select Fake caller imageBe forwarded Your setting will be sent to the network→ Voice call → Call diverting Select a condition›› View the log manager LogsMessages ›› View call and message logsAdd ›› Send a text message›› Send a multimedia message Select a text or multimedia message ›› View a text or multimedia message›› Listen to voice mail messages ›› Send an SOS messageCompose → Settings → SOS messages →›› Send an email message Sending options→ Download Social Hub›› View an email message ›› Capture a photo EntertainmentCamera Press the Camera key ›› Capture a photo in Smile shot mode→ Smile shot Press the Camera key to start recording Select To switch to the camcorder›› Capture a panoramic photo ›› Record a video››Play a video Video playerView the details of the music file Music›› Add music files to your device ›› Play musicSelect Playlists → → Create FM radio›› Create a playlist ›› Listen to the FM radioSounds → a file ›› Record a song from the FM radio→ Go to → Scan Games›› Save radio stations automatically ›› Find a contact Contacts›› Create a contact Profile ›› Set a favourite number›› Create your namecard ›› Create a group of contacts›› View events → Print via BluetoothCalendar ›› Create an event›› View tasks TaskMemo ›› Create a task›› Play a voice memo Voice recorder›› View memos ›› Record a voice memo›› Bookmark your favourite web pages WebInternet ›› Browse web pages›› Use the RSS reader Select Update → feeds → Update → YesSamsung Apps Family Region or service providerCommunity websites YouTubeConnectivity BluetoothBluetooth Bluetooth wireless feature→ Settings → My phones visibility → Always on → Set ›› Find and pair with other Bluetooth- enabled devices›› Send data using the Bluetooth wireless feature ›› Receive data using the Bluetooth wireless feature›› Find and connect to a Wlan Wi-Fi›› Activate the Wlan feature Wi-FiMinutes PC connections›› Connect with Samsung Kies Device typeUSB utilities → Mass storage ›› Synchronise with Windows Media Player›› Connect as a mass storage device Connectivity Clock ›› Set a new alarm›› Stop an alarm Tools›› Use the stopwatch ›› Use the count-down timerCalculator My accounts›› Supported file formats My files›› Delete or edit my accounts ›› Change the auto sync schedule→ Set as → Wallpaper → Set ›› View a file›› Set an image as your wallpaper ›› Set a sound clip as your ringtoneConnectivity SettingsAccess the Settings menu Flight modeDate and time Display and lightGeneral Security Change the settings for using menus and widgetsMenu and widgets ApplicationsMemory Change PIN Change the PIN used to access SIM or Usim dataSIM applications ResetAbout phone Your device displays Service unavailable or Network error TroubleshootingIncoming calls are not connected Touch screen responds slowly or improperlyCalls are being dropped Outgoing calls are not connectedAudio quality is poor When dialling from contacts, the call is not connectedBattery does not charge properly or the device turns off Others cannot hear you speaking on a callYour device is hot to the touch Error messages appear when launching the cameraError messages appear when launching the FM radio Your device freezes or has fatal errors Error messages appear when opening music filesAnother Bluetooth device is not located Handle and dispose of batteries and chargers with care Safety precautionsTurn off your device where prohibited Turn off your device when in an aircraft Keep your device dry Proper care and use of your mobile deviceEnsure maximum battery and charger life Use caution when using the device while walking or moving Specific Absorption Rate SAR certification information Install mobile devices and equipment with cautionCorrect disposal of batteries in this product Correct disposal of this productDisclaimer Viewing missed 32 waiting  Bluetooth  PC  WLAN Index Formatting  Keys See web browser With Windows Media Player  Reset Playing  Adding bookmarks  Installing Declaration of Conformity R&TTE Code No.GH68-32649A
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